Sales Consultant

Job Description

Job Description

Position Summary:

The Sales Consultant are trusted guides for homeowners, contractors, and designers seeking kitchen and bath solutions. This role combines design expertise with exceptional customer service to help clients select cabinetry, countertops, plumbing fixtures, lighting, and accessories that meet both functional needs and aesthetic goals, and the ability to provide independent judgment beyond routine customer service. Sales Consultants create cabinetry layouts using the 2020 Design program, prepare accurate bids & quotes, and manage projects form initial consultation through final delivery and beyond. Success in this role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, collaborative environment.

Key Responsibilities:

• Guide homeowners and contractors through product selection in the showroom, ensuring solutions align with their needs, preferences, and budgets.
• Provide exceptional customer service across all channels, showroom, phone, email, and field visits.
• Prepare and send accurate bids and quotes within 48 hours; communicate proactively if delays arise.
• Create and maintain project portfolios to support client decision-making and internal coordination.
• Collaborate with contractors, peers, and project partners to troubleshoot challenges and deliver seamless service.
• Manage project details and timeliness through clear, consistent communication with clients and internal teams.
• Answer incoming calls, assist with pricing and order entry, and support general administrative tasks as needed.
• Maintain a clean, organized, and welcoming showroom environment.
• Meet with clients via scheduled appointments and walk-ins; actively promote PSC products and services.
• Uphold professional standards in appearance, conduct, and communication at all times.
• Participate in conversations regarding strategic decisions for the company, ongoing training, sales meetings, and product education sessions.
• Support other showroom and company initiatives as assigned.

Education:

• High school diploma or equivalent required.
• Associate’s or Bachelor's degree in Interior Design, Architecture, Construction Management or related field preferred.
• Training or certification in kitchen or bath design (e.g., NKBA, 2020 Design) is a plus.

Experience:

• 1+ years of experience in showroom sales, kitchen and bath design, or customer facing roles in building materials industry.
• Demonstrated success in consultative sales, project coordination, or client service.
• Familiarity with cabinetry, plumbing fixtures, lighting, and home improvement products are preferred.
• Experience working with contractors, designers, and homeowners in a fast-paced, detail-oriented environment.

Required Skills / Abilities:

• Strong design sense and product merchandising skills.
• Excellent communication and customer service capabilities.
• Collaborative spirit and ability to coach others.
• Organizational precision and multitasking confidence.
• Ability to troubleshoot customer issues with empathy and expertise.
• Social media fluency for basic content creation and promotions.
• Strategic thinking with a growth-oriented mindset.

Physical Demands / Requirements:

• Ability to sit, stand, and walk for prolonged periods, including moving throughout the showroom during customer interactions.
• Frequent use of hands and fingers for keyboarding, phone use, writing, and operating standard office and mobile devices.
• Ability to communicate verbally and in writing with customers, contractors, designers, and team members.
• Frequently walking, bending, reaching and stooping, including accessing product displays, sample materials and filing areas.
• Occasional lifting and carrying of materials weighing up to 25 pounds, such as product samples, binders or display components.
• Occasional bending, stooping, reaching, crouching, and climbing stairs/ladders.
• Ability to perform tasks requires close vision, distance vision, and the ability to adjust focus for driving, computer use, and product or site review.
• Ability to manage multiple tasks in a fast-paced showroom environment while maintaining attentions to detail and customer focus.
• Ability to work full-time, including occasional evenings or weekends to accommodate scheduled appointments or showroom needs.
• Capacity to exercise independent judgment and problem-solving skills in customer service and project coordination.

Work Environment:

• Primary work environment is an indoor, climate-controlled showroom and office setting.
• Frequent interaction with customers, contractors, vendors, and internal team members, both in person and via phone or email.
• Typical showroom environment may include background noise, customer traffic, and visual stimulation from displays and lighting.
• Occasional visits to job sites, and construction environments, which may include:

• • Uneven walking surfaces
  • Stairs and/or ladders
  • Dust, noise, or varying lighting conditions.
  • Active construction or renovation areas

• Adherence to all safety policies and procedures while visiting job sites; use of appropriate personal protective equipment when required.