Dispatch Coordinator

Company Overview:

At RxSource, our passion is to improve the lives of patients. As a global provider of clinical trial supply services, we support pharmaceutical and biotech partners for clinical trial supply projects by delivering industry leading timelines with our flexible capacity planning and a dedication to achieve the extraordinary. With operations in Canada, the USA, and Ireland, our portfolio of services include; sourcing of commercial products (comparator, co-medications, rescue medications, ancillaries), packaging, labelling and distribution of clinical trial supplies within temperature-controlled conditions through our facilities.

Our team and culture are our greatest strengthsdriven by our core values, a can?do attitude, and deep expertise. This is what sets us apart. When you partner with us, your trial is our passion.

Position Summary:

The successful candidate will have experience in pharmaceutical industry in both Logistics

and Operations that will apply previous knowledge to coordinate Logistics and Operations

initiatives by maintaining relationships with logistics service providers and customers,

ensure shipments are done at a competitive cost and expand RxSources global presence.

This position requires collaboration with the Customer Service, Business Development,

Operations, QA and the Senior Management Team. The ideal candidate will be comfortable

working within sensitive timelines and departmental guidelines.

This is a pivotal role that requires the candidate to have a proven Logistics and Operations

experience, strong communication and analytical skills, and computer literacy to fulfill

RxSources vision, mission and values.

Responsibilities:

• Responsible for overall logistics coordination and documentation control for including incoming and outgoing shipments.
• Preparing AWB and shipping documents (that includes customs documents like invoice).
• Liaising with clients, couriers and other operational departments regarding the shipping instructions.
• Dispatching and prioritizing shipping schedules appropriately.
• Assisting the clients to address and resolve any issues with the shipment. (e.g. delayed shipments).
• Assist in mitigating risk and in resolving any issues with shipments (e.g. delayed shipments).
• Maintaining distribution records.
• Documenting and informing QA team of any issues that may impact the quality and integrity of the products.
• Obtaining quotes from various logistics service providers and provide it to the respective departments.
• Maintaining customer shipment instructions log and update as needed.
• Collecting courier metrics.
• Assisting with regular business relationship meetings.
• Updating RTSM/IRT dispatch information.

Qualifications:

• Post?secondary education in Supply Chain Management, Logistics, Business Administration, Operations Management, or a related field (required).
• 1-2 years of experience in Logistics and/or Operations, preferably within the pharmaceutical, biotech, or life sciences industry.
• Strong understanding of GxP, cold chain handling, and pharmaceutical distribution requirements (asset).
• Experience working with courier partners, freight forwarders, and global logistics service providers.
• Strong analytical and problem?solving skills
• ability to manage time?sensitive and high?priority shipments.
• Excellent communication skills, both written and verbal
• High level of computer literacy, including MS Office (Excel, Word, Outlook) and experience with RTSM/IRT systems (asset).
• Strong attention to detail and Ability to work independently and collaboratively in a fast?paced, deadline?driven environment.