Store Manager

About Ross Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores and a strong track record of success and growth. Our focus has always been providing customers a constant stream of high‑quality, on‑trend merchandise at extraordinary savings while delivering a fun and exciting treasure‑hunt experience. Our Values As part of our team you will experience: Success – our winning team pursues excellence while learning and evolving. Career growth – we develop industry‑leading talent because Ross grows when our people grow. Teamwork – we work together to solve hard problems and find the right solution. Diversity, Equality & Inclusion – we celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Company Overview Corporate headquarters in Dublin, CA, 3 buying offices in key markets (New York City, Los Angeles, Boston), and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities and development for our teams. General Purpose Responsible for all aspects of the store’s operations. Leads the entire operation of the store to ensure company standards and best practices are consistently met. Staffs, trains, and develops the leadership team to deliver desired sales and profit results while maintaining a friendly, easy‑to‑shop environment. Recruits, trains, and develops associates. Manages the operations of the stockroom, front end, and sales floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly, and expenses are controlled through best practice execution. Essential Functions General Operating Requirements Leads all company best practices and maximizes productivity by minimizing steps and touches. Analyzes store reports to evaluate controllable expenses and overall performance. Addresses any variance to company standards with an appropriate action plan, partnering with the district manager as needed. Ensures proper scheduling of associates to meet business objectives. Accepts special assignments as directed by leadership. Responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed. Organizational Development Recruits, hires, trains, and develops assistant managers, area supervisors, and non‑exempt associates. Through selection, training, and motivation, strives to reduce store turnover by utilizing all retention tools including incentive programs, recognition opportunities, contests, and training. Ensures all required training courses are prioritized and completed on time. Responsible for addressing personnel and performance issues through coaching, verbal and written warnings, progressive discipline, and termination when needed. Ensures compliance with Ross personnel policies and procedures. Manages associate relations issues, consulting with the district manager as needed. Ensures compliance with all state, local, and federal regulations. Expense Control Leads all expenditures to be within budget. Controls payroll hours to plan as the primary controllable expense, adjusting to current business trends. Maintaining a Safe & Secure Environment Maintains adherence to company safety policies and ensures the safety of associates and customers. Ensures all associates understand and can execute emergency operating procedures. Customer Service Treats all customers, associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Executes customer service programs and merchandise presentation programs through associate training and program supervision. Supervises and coaches retail associates to provide efficient and friendly service at registers, customer service desk, fitting rooms, and sales floor. Personal And Store Brand Leads all store associates in, and models, a professional appearance in accordance with the company dress code. Represents and supports the company brand at all times. Manages store cleanliness, neatness, and ease of shopping. Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross associates. Merchandise Processing and In‑Store Marketing Ensures recovery, sizing, and markdowns are completed to company standards through teaching, assigning tasks, and following up per company best practice. Ensures merchandise is presented and organized according to company merchandising guidelines. Urgently manages merchandise processing to the sales floor within the expected company timeframe. Loss Prevention Responsible for training associates on loss prevention programs to achieve store shortage goals. Demonstrates integrity and honesty in all interactions with associates and customers and safeguards confidential information. Understands and complies with the loss prevention awareness program and is responsible for store loss prevention, including maintaining a large customer service presence on the sales floor and heightened loss prevention awareness. Responsible for leading the annual inventory process including preparation and execution of inventory guidelines. Monitors the mark‑out‑of‑stock policy to ensure proper administration. Competencies Manages work processes Business acumen Plans, aligns, and prioritizes Builds talent Collaborates Leads by example Communicates effectively Ensures accountability & execution Qualifications And Special Skills Required Five or more years of store management experience in a retail environment. High level of customer service. Ability to lead, manage, motivate, and communicate positively to store associates at all levels. Ability to train, coach, and develop associates at all levels. Ability to organize and prioritize tasks, develop a schedule, and execute to achieve results. Fluency in English. Considerable independent judgment and discretion. Ability to work evenings and weekends. Physical Requirements / ADA Use all store equipment, including PDTs, registers, and PC. Spend up to 100% of working time standing, walking, and moving around the store. Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Occasionally push, pull, and lift more than 25 lbs. Use janitorial equipment, rolling racks, ladders, and other assigned supplies. Perform basic mathematical calculations commonly used in retail environments. Supervisory Responsibilities Direct supervision of assistant store manager, area supervisors, and all retail associates. Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion. Compensation The base salary range for this role is $58,380 – $91,220. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location. Equal Employment Opportunity Statement Ross is an equal‑employment‑opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental, or developmental disability, sex, veteran status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws. #J-18808-Ljbffr Ross Stores, Inc.