Area Customer Service Coordinator

Job Description Job Description Job Summary:

THIS IS A MULTI-SITE ROLE - the contingent worker selected will be expected to drive a personal vehicle to commute to different worksites. Please make this very clear to your candidates.

Manager Job Description:

Dress Code: High-end Business Casual for professional setting
Driving: YES, commute to Stamford CT, Greenwich CT, Tarrytown NY, Rye Brook NY, Armonk NY, Yorktown Heights NY.
Additional background items: None; however, Candidates must be willing to go through additional customer-specific background check and drug screening at the later time.
COVID Vaccine Policy: Candidates must be fully vaccinated. At least one of the sites is the hospital. Yearly flu vaccination required.

Daily responsibilities:
o This is a customer-facing role. Employees in this position will provide coverage and support at multiple sites in the area.
o Duties include reception, mailroom, print production, hospitality, and other office services.
§ Mailroom operations
§ Print production (printing, assembling, binding)
§ Key-op (replenishing toner and paper in printers, clearing jams)
§ Greeting and assisting visitors and answering and forwarding calls
§ Scheduling conference rooms through Outlook or other applications
§ Communicating with customers via Outlook, Microsoft TEAMS, and in-person
§ Assisting with stocking kitchen supplies, maintaining cleanliness and organization of kitchen and other office areas
§ Conference room set up/take down
§ Other duties, as assigned
o Employees may be re-assigned to another site in the morning or in the middle of the day.
o Shift hours may vary depending on location: 7am – 4pm, 8am – 5pm, 9am – 6pm. Overtime may be required. Work week – Mon – Fri. Candidates must be available for work between 7am and 7pm and ready to adjust on a short notice.

Hiring manager is looking for someone with the following qualities:

o Reliable
o Friendly and outgoing
o Willing to learn
o Customer Service Skills
o Interpersonal Skills
o Attention to Detail
o Patience and Professionalism
o Print production, Mailroom, Reception/Hospitality experience preferred
o Law Firm experience preferred
o Microsoft 365 apps, general computer experience required

Physical Requirements include lifting, standing, and walking. Some sites may require walking between different buildings. Printing assignments may require standing for extended periods. Candidate required to lift around 50. Lifting will be occasional when shipping/receiving packages, receiving catering orders.

This position takes place at multiple locations and parking may or may not be provided free of charge. Parking can be expensed. Contingent Workers will be allowed to expense some of the commute mileage.

Mileage expense guidelines:

-Threshold: Only reimbursed if commute exceeds 15 miles each way (to and from work site)
X Example: 5 miles will be reimbursed for 20-mile commute each way, totaling 10 miles. At the current reimbursement rate of $0.725 per mile total reimbursement for the day will be $7.25.
-Reimbursement Cap: Up to 30 miles beyond the initial 15 miles.
X Example: 30 miles will be reimbursed for 50-mile commute
-Weather and traffic delays are not reimbursed; reimbursement is based on shortest commute under normal traffic conditions.

Under the direction of the Managed Service Support Field Managers, this key position is responsible for supporting daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. This position involves undertaking all customer support tasks in external customer/client facilities. The Area Customer Service Coordinator is responsible for a broad knowledge of Service Excellence Methodology, complete knowledge of account service delivery requirements and portfolio of offered solutions.

This is a temp to hire position. If hired, the candidate will receive an additional stipend of $225 per month. offers a wide range of benefits, including Medical, Dental, Vision, 401-K, discount programs, recognition programs, and promotional opportunities after one year of employment.
The Area Customer Service Coordinator delivers operational support by supplementing onsite personnel at various customer locations, performing a wide range of duties that require a versatile skill set and the ability to adapt to different industries. Additionally, this role supports various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area.

Responsibilities:
• An integral member of the service team supporting the daily operations for all contracted services at customer accounts within a geographical area.
• Provides coverage for absences or vacations of the onsite resources, that may also include site management.
• May be required to report to an alternate site on any given day which could result in walking, driving, or using public transportation to that alternate site and a longer commute time that exceeds scheduled shift.
• Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
• Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.
• Assists with onboarding new team members and cross training peers.
• Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.
• Routinely inspects Site Procedures Guide at various locations for accuracy and compliance.
• Performs daily visual inspection of site services and customer compliance to safety.
• Creates and maintains a customer-focused environment.
• Responsible for escalating customer issues to Management and supporting the resolution to completion.
• Communicates effectively and responds quickly to customers and end user communication
• When applicable, must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.
• Performs other duties as assigned.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
• Typically, an office or warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
• Work assignments are diversified. It is required to interpret, comprehend, and apply complex material, data and instruction; prepare, provide and convey diversified information.
• Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between campus buildings may be necessary.
• Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).
• Specific vision abilities required by this job include close vision.
• While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary.
Company Description Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.

SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.

SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space. Company Description Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.\r\n\r\nSGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.\r\n\r\nSGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.