Technical Support Advisor

Pioneer your career! Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. Together, we aim for being the first to do the right thing at the right time. Your role in our team You will provide 1st and 2nd level product and technical support on all incoming customer inquiries (via ticketing system, e-mail, or telephone) on the entire product portfolio, including independent troubleshooting and complaint handling You will execute process improvement initiatives to Improve Customer satisfaction You will understand and use the ticket system to document, elevate, and resolve issues and facilitate timely responses to customers You will serve as liaison between the Körber Pharma sister companies and/or third-party companies on machine installation issues or technical issues You will assist project management with the planning and coordination of the commissioning of new projects and retrofits You will provide support for legacy part inquiries You will prepare spare parts packages and documentation such as maintenance contracts, maintenance schedules, or technical manuals, training, etc. You will provide technical advice or organization support to our field service engineers, including pre- and post- discussions of service orders You will provide field support to customers when additional support is needed. May be required to visit customers to proactively identify and address concerns and resolve problems You will support management and cross-functional teams on other duties as needed You will maintain a clean and safe work area You will show a strong eagerness to learn and a positive attitude everyday You will work on special projects as needed Your profile You have a vocational or Associate’s degree in a technical field You have 5 to 7 years of applicable technical / application experience in manufacturing and automation equipment You have experience with Packaging in the Packaging industry with pharmaceutical experience being a plus You preferably have experience with Sales Force or CRM You possess professional telephone etiquette You possess excellent customer services / technical support skills You possess strong oral and written communication skills You demonstrate mathematical competence You are able to multi-task You understand parts processing You are able to plan and schedule You have knowledge of lifecycle management You are able to take direction and provide direction You can demonstrate a high proficiency of computer literacy with common computer programs such as Microsoft PowerPoint, Word, Excel, Outlook (Sales Force and ERP systems a plus) German Language knowledge a benefit You are able to provide support outside regular business hours You are able to travel occasionally both domestic and international Your Benefits You will receive a competitive salary. You have access to competitive Medical, Dental and Vision insurance You will be working in a fast-paced and dynamic environment, with international clients and colleagues You will have a fun casual, and flexible work environment Work Environment Join Körber Pharma and you will work in an innovative, friendly and digital environment providing the opportunity to advance your career. Irrespective of whether it is engineering, production or supporting exciting projects – you have the chance to contribute your expertise and make a difference. As part of the team, you contribute to the solution throughout the entire pharma value chain. Equal opportunity employer We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience, please contact us via View email address on click.appcast.io. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone. Disclaimer: The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at-will employment status. Please note that the salary information is a general guideline only. Individual compensation will be determined by various factors such as scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applicants must be legally authorized to work for ANY employer in the U.S., this position is not eligible for Visa Sponsorship. #J-18808-Ljbffr