Customs Brokerage Specialist

Customer Service And Resolution Specialist

To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo

Provide impeccable customer service

Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs

Anticipate, identify, and resolve problems which could delay the timely release or movement of freight

Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements

Resolve banking and letter of credit problems

Advise customers on payment terms.

Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.

Resolve billing issues, coordinate post entry activity on customer's behalf.

Complete accurate data input or corrections into computer files.

Perform route cause analysis as directed by the Account Administrator.

Coordinate post-entry activities on the customer's behalf

Manage the entry verification process.

Access clients systems (external systems) as necessary.

Correspond with business partners in various mediums to include written, phone or e-mail.

Produce operational trend reports

Keep business partners apprised of the exception process.

Pre alerts - receive and respond as needed per customer SOP.

Maintain general knowledge of FedEx products and services

Interact with customers, internal staff/departments and management of all levels.

Support Account Administrators with account management activities (exception logs, special spreadsheets).

Perform entry reconciliation as needed

Develop and maintain a strong relationship with customer's front-line personnel

Ability to perform the duties and responsibilities of the Administration and Customs Trade process to support a small office structure.

Facilitate entry processing, as well as pre arrival and post arrival exception resolution. Performs other duties as assigned.

HS Diploma or GED required. 12 months of brokerage or transportation experience and/or customer service experience required. MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required.

Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills.

Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision.

Detail oriented. Knowledge in HTS classification & familiar with the harmonized tariff system. Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise. Paid Training Provided.

Preferred Qualifications: At least 1 year of brokerage experience preferred Starting at $25.37 hourly

Pay: $25.37 - $35.51 USD Hourly

Additional Details: IN OFFICE, Monday-Friday, 8:00am - 5:00pm

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.