Credit & Collections Associate

Credit & Collections SpecialistWe are seeking a detail-oriented Credit and Collections professional with 3 to 5 years of experience to join our team. This role will manage an assigned portfolio of accounts, resolve payment issues, and provide actionable insights through regular aging reviews.The ideal candidate is highly organized, proactive, and an effective communicator with strong Excel skills. Experience with SAP and the construction industry is a plus.Key ResponsibilitiesMonitor aging receivables and conduct collection calls to secure outstanding paymentsManage assigned accounts and ensure timely resolution of payment issuesPerform account reconciliations and investigate discrepanciesPartner with Sales to resolve disputes and customer issuesCommunicate directly with customers to resolve outstanding balancesPrepare collection letters, notices of intent to lien, and lien documentation as neededTrack lien and bond claim deadlines and escalate risks as necessaryMonitor customer creditworthiness and update customer recordsRespond to customer inquiries related to credit and billingManage and resolve email requests (waivers, billing issues, short pays, references, etc.)Maintain key performance metrics (DSO and % Current) within assigned portfolioEscalate high-risk accounts to Credit LeadershipSupport ResponsibilitiesProvide coverage for team members during absencesAssist the Collections Manager with additional tasks as neededQualifications3 to 5 years of Credit and Collections experienceIntermediate proficiency in Microsoft Office Suite, especially ExcelExperience with credit reporting tools such as Experian and Dun & BradstreetKnowledge of lien laws is a plusExperience with SAP is a plusStrong analytical, organizational, and problem-solving skillsExcellent communication and time management abilitiesHigh attention to detail and accuracyAbility to work independently and manage multiple prioritiesComfortable collaborating with internal teams and external customersPositive, professional attitude with a customer-focused mindsetFamiliarity with the construction industry is a plusHigh School Diploma or equivalent required; college degree preferredKey AttributesStrong attention to detailAbility to negotiate and resolve issuesEffective multitasking and prioritization skillsTeam-oriented mindset with strong collaboration skillsAbility to analyze and resolve complex problemsCompensationHourly pay range: $22.00 - $28.00 per hour, based on experience, skills, and qualificationsWhat OBE Offers YouBenefits that benefit you – industry competitive benefits at the lowest cost to the employeeWork-life balance – PTO and holidays, including floating holidays you can chooseCompensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonusesTraining – We will equip you with the knowledge and skills you need to succeed