Senior Business Manager-Network Product and Platform Analytics

Senior Business Manager-Network Product and Platform Analytics

As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges. You will lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

This role sits within the Discover Network Platforms & Products (NPP) team. As the Senior Manager for NPP Analytics you will sit at the intersection of data science, product strategy, and platform operations. You will lead the charge in transforming network data into actionable, AI-enabled insights that drive the evolution of our global payment network. Operating within the Platform Ops Tower, you will partner with world-class product and engineering teams. If you are a strategic thinker who thrives on using data to solve complex financial architecture problems and design proactive business strategies and has prior experience in the Payments, FinTech, or Network ecosystem (specifically understanding authorization, clearing, and settlement flows) along with exposure to and practical experience leveraging generative AI tools and LLMs (e.g., for code generation, data synthesis, or workflow automation) to accelerate the creation of analytical assets, this role is for you.

General Responsibilities:

• Strategic Platform Leadership: Develop data-driven analytical assets and predictive strategies that drive the growth, reliability, and competitive success of the Global Payment Network (GPN) platforms amidst shifting market and regulatory landscapes.
• Business & Operational Ownership: Maintain an ownership mindset for the data integrity and analytical health of assigned platform domains. Lead strategic operational planning with a rolling 1-to-6-month horizon.
• Leadership: May manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One
• Product: Develop and partner with product to implement new product and feature strategies across network products and platforms; lead product level modeling/analytics/hypothesis testing; may lead development of 1-2 data products or contribute to data product strategy for GPN
• Execution: Coordinate across Network product teams to translate business intent into technical requirements for analytical assets. Oversee multiple concurrent data projects, ensuring alignment with the broader network analytics strategy.
• Partnership: Work closely with colleagues across Capital One including: Product, Tech, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
• Strategic & analytic orientation: Demonstrate a proven track record of complex problem-solving using advanced analytics. Conceptual thinking must be paired with strong quantitative skills, as success in this role relies on rigorous data analysis and platform metrics management.
• Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
• Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment
• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications:

• Bachelor's Degree
• At least 3 years of experience performing quantitative analysis
• At least 3 years of experience performing qualitative analysis
• At least 1 year of experience performing people management
• At least 1 year of experience performing project management

Preferred Qualifications:

• Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
• 5+ years of experience in quantitative analysis
• 5+ years of experience in qualitative analysis
• 2+ years of experience in people management
• 2+ years of experience in product development
• 2+ years of experience in financial modeling
• 2+ years of experience in economic forecasting
• 2+ years of experience in project management