Client Services Representative

Client Service Representative

As a Client Service Representative on our Status team in our Foreclosure department, you will provide support to our attorneys as they represent mortgage servicers in civil action related to recovering their collateral.

We opened our doors in 1980 in both North Carolina and South Carolina. Ethics, Integrity and hard work make up our company values and who we are today. We hire the best people and provide them with great benefits to improve their work life balance including a competitive salary, Medical, Dental, Vision, Disability, Life, FSA, HSA, and 401K. We also offer vacation and PTO so that you do not miss out on your family life.

Job Duties and Responsibilities:

• Input data, update websites, and perform status inquiries
• Maintain information related to specific team documents
• Draft correspondence with clients and other agencies involved in foreclosure process
• Answer phone calls from prospective purchasers and or borrowers or lenders
• Monitor lender requests, calculating figures, and meeting all deadlines related to these requests
• Ensure files are complete with all legal documents
• Work as liaison between the mortgage company and the homeowners
• Address and properly handle any issues that may arise with a file when brought to the attention of the Firm

Any employee of the foreclosure department may be cross-trained and expected to fulfill responsibilities of any team at any time based on business need.

Minimum Qualifications:

• 2-4 years of experience in mortgage foreclosure processing and billing
• Proficient in MS Office
• Experience with LoanSphere (LPS), Simplifile, & OnBase
• High degree of accuracy and attention to detail
• Ability to meet strict deadlines

Preferred Skills & Experience:

• 5-7 years of experience in mortgage foreclosure processing and billing
• Knowledge of foreclosure process from beginning to end.

Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.

Work Environment:

This job operates in a clerical office setting with regular business hours of 8:30 am to 5:30 pm, but your schedule for work will be determined by your supervisor. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. You would be required to lift files (up to 15 lbs.)

EEO Statement:

Hutchens Law Firm is committed to equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.