Membership Sales & Concierge Style Guest Services Anthem Exclusive

Closer Position at Hand & Stone Anthem

Hand & Stone Anthem is a top-tier, independently owned wellness center led by a Spa Director with 20 years of industry expertise. We are the only location in Anthem and are not affiliated with the corporate "big box" franchises in the Valley. We are a high-performance teamnot a "family"and we reward results.

The Reality of the Role

This position is for mature professionals who understand the mechanics of a sale. We do not hire "front desk receptionists." You will be expected to:

• Investigate & Close: Review client history to identify "membership abusers" and pivot those difficult conversations into sales.
• Enforce Policy: Confidently explain why a guest no longer qualifies for "Member-Guest" pricing and collect the difference with poise.
• Hunt for Leads: Use Zenoti to proactively call and text prospects to fill the book.
• Consult: Use your knowledge of Dermalogica and Image Skincare to drive retail revenue and customize massage experiences.

Pay & Internal Rewards

• Base: $17/hr.
• Core Commissions: 25% on enrollment fees ($40$199), $10 for $20$39 fees, and 10% on retail.
• Proprietary Performance Bonuses: Beyond standard commission, we offer an internal "Performance Dividend" structure. Details are discussed during the final interview stage and include bonuses for:
• Specific Membership Conversion Tiers.
• Pre-booking Rate Goals.
• Pre-service Add-on/Upgrade Quotas.
• Path to Leadership: We promote based on numbers and professional maturity.

Requirements

• Minimum 2 years of Sales or High-End Hospitality experience.
• FULL TIME AVAILABILITY INCLUDING WEEKENDS / EVENINGS
• Ability to navigate "gray area" pricing and policy enforcement without hesitation.
• A professional, "Butler-level" demeanor and a "thick skin."

If you are a high-achiever who thrives on hitting targets and maximizing your paycheck, apply today. If you are looking for a "chill" desk job, please do not apply.

Compensation: $17.00 per hour

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Timewe can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

Hand & Stone Massage and Facial Spa