Part Time Customer Service Representative

Engineered Floors

Dalton, GA

Job functions:

Provide world-class customer service, to our customers.
Build strong relationships with customers and co-workers that are based on trust and respect.
Process customer orders and respond to all inquiries from customers and sales force.
Interact with customers to provide information about products, order status, shipping information, etc.
Support Sales and customers with an appropriate sense of urgency.

Essential Duties & Responsibilities:

Process and confirm orders by phone, fax, or email into the AS400 system
Serves as primary contact for intricate/specialty orders
Resolves issues on mostly routine but some more complex orders
Manage and update the database with relevant notes
Communicate solutions or requested information to the customer and/or TM
Be able to work effectively in a positive, fast-paced call center environment
Be an active supporter of team endeavors to make EF a high-performance workplace
Work with multiple departments to ensure orders are ready to ship in a timely manner
Provide customers and sales representatives with accurate information concerning inventory availability, order assignment, pricing, and shipping details as necessary
Must be able to communicate effectively with customers, sales representatives, and coworkers

Performance Expectations (if applicable):

Enter orders accurately and limit the number of mistakes that impact our customers.

Experience/Education Requirements:

High school diploma or equivalent.
Experience in a call center environment preferred
Working knowledge of AS400 and Microsoft Office
Be an active listener and read to understand email communications
Attained full proficiency in specific area of responsibility
Ability to type 45 WPM
Ability to prioritize and multi task Customer Service responsibilities while maintaining attention to detail

Other Requirements:

Perform any other duties as assigned.
Overtime is required on occasion.

Apply

Vacancy posted 8 days ago

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