Sales Support Representative (OnSite)

Sales Support Representative

The Sales Support Representative serves as administrative support to the Flame Retardant/Workwear team. This role ensures accurate order fulfillment, proactive communication with customers and vendors, and alignment with company standards to maintain the overall health of customer accounts.

What you'll do:

• Supports the sales team in maintaining the overall health of accounts.
• Completes tasks delegated from sales management to ensure orders are fulfilled correctly and customer communication meets company standards.
• Communicates proactively and professionally with customers and vendors.
• Facilitates internal processes to ensure projects are completed within production timeframes and meet customer expectations.
• Assists with art requests for customer and vendor approval.
• Maintains basic knowledge of customer-specific standards.
• Collaborates with internal departments to support the sales delivery process.
• Assists in preparing reports and presentations for client meetings.
• Enters and updates sales order information in company systems.
• Performs other related duties as assigned.
• Maintains cleanliness and organization of the work area.
• Complies with all company standards as outlined in the employee handbook.

Qualifications:

• High school diploma or general education degree (GED) required.
• Strong organizational and time management skills
• Excellent written and verbal communication abilities
• Ability to work collaboratively across departments
• Proficiency in Microsoft Office Suite and CRM systems
• Attention to detail and commitment to quality
• Previous experience in a sales support or administrative role preferred