IT Technician

Provide technical and administrative support for laptops and a variety of application software. Assist end users in the resolution of connectivity and system issues. Duties and responsibilities Provide laptop administration support to company's end user base. Perform workstation Windows Systems Administration for all platforms. Add new systems to the network (wired and wireless) and domain including Operating System, applications, configurations to perform functions needed. Set file and folder permissions. Troubleshoot hardware and software failures and identify network connectivity problems (wired and wireless) when they relate to laptops and other network peripheral devices. Provide anti-virus support, malware removal and system restore. Perform phone installations and phone programming support. Provide first and second level desktop support. Install and configure user workstations including system imaging. Install and configure printers and print server queues. Install software updates and patches. Assist users in the operation of standard and non-standard software applications and packages, resolving issues and emerging needs. Document all processes and procedures. Perform Ethernet and fiber cable runs, terminating, tipping, and punching. May assist Systems Administrator with troubleshooting of network and server problems. Conduct other such duties as may be assigned or requested. Required Skills and abilities Excellent interpersonal and customer service skills. Thorough understanding of networking protocols, LAN networking, and WAN networking. Ability to communicate in Mandarin Chinese a plus. Proficient in computers and software programs. Understanding of manufacturing order processing flow through an MRP system. Experience with SAP/Order Management System. Ability to work normal business hours, late afternoon to late evening shift Mon-Fri and some Saturdays as needed. Education and experience Associate degree in a client/server environment. 2 years of experience in a similar role. Experience with Windows XP, 7, 8.1, 10. Experience with NTFS shares and permissions. Experience with Ethernet and fiber cabling. Experience with Active Directory. Experience with secure wireless networks. Understanding of basic network functions. Understanding of TCP/IP. Experience with laser jet and zebra printers in a shop floor environment. Physical Requirements Ability to walk and stand on cement floors for extended periods. Ability to stand, stoop, bend, and perform repetitive tasks. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to fifty pounds at a time. Please note: Our company does not guarantee immigration sponsorship. We may offer immigration sponsorship for employees in select critical roles. Any sponsorship will be subject to internal review and approval based on employee performance, current immigration law and business needs. #J-18808-Ljbffr