Admissions Advisor

Position : Admissions Advisor
Reports to : Manager, Institutional Relations
Department : Institutional Relations
Location : US-Remote

Who we are:

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Why work with us:

• You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives; our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
  • Paid time off and Parental leave
  • Gym Reimbursement Program
  • Employee Assistance Program
  • Short-term & Long-term Disability
  • 6 floating Fridays (based on our eligibility rules)
  • CIEE Study Abroad discounts
  • 403(b) Retirement Plan with employer contribution
  • Insurance Coverage (life, travel, medical, dental, and vision)
  • Flexible Spending Accounts/Health Savings Account (medical and dependent)
  • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

• You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place.

Who you are:

Admissions Advisor will support the Institutional Relations team by serving as the first point of contact for students applying to CIEE study abroad programs. Successful candidates will be responsible for serving as an expert for a specific institution by advising students regarding program options and the application process. This is remote, student-facing role with a strong focus on personalized advising and support. You will work closely with Managers of Institutional Relations, other Admissions Advisors, and Student Ambassadors.

What you’ll do :

• Serve as an admissions expert, advising students on appropriate CIEE programs based on their academic interests, goals, and eligibility.
• Provide hands-on guidance to students as they begin, complete, and submit their CIEE applications. Offer individualized support.
• Manage a high volume of communication (emails and calls) and respond to inquiries within one working day.
• Schedule prompt follow-up with prospective students to provide support and determine the level of commitment, and execute strategies to inform students about CIEE programs at all phases of the inquiry and application process.
• Organize and host information sessions, webinars, events, and presentations to raise awareness about CIEE programs.
• Support the recruitment, training, and supervision of CIEE Student Ambassadors on campus. With the Manager of Institutional Relations, guide their outreach strategies and activities to generate and convert applications for CIEE Study Abroad programs.
• Work with Manager of Institutional Relations to ensure alignment with partner institution goals and provide insights from the ground.
• Achieve personal and team qualitative and quantitative targets (i.e., completed applications and conversion of those applications) set by leadership.
• Document call information and input data into the organizational CRM (Salesforce) to ensure seamless communication and progress tracking.
• Participate in regular training sessions to stay current on CIEE program offerings, policies, and tools. .

What you’ll bring:

• Bachelor's degree or international equivalent.
• 1-2 years' experience in sales and/or customer service orientated field required.
• Experience in student advising, customer service, higher education, or a sales role.
• Study abroad experience strongly preferred.
• High energy, positive, proactive, team-oriented, problem-solver.
• Strong interpersonal and communication skills; comfortable presenting to groups and working one-on-one.
• Strong attention to detail, exemplary problem-solving, professional written and oral communication skills, a service-oriented mindset, high aptitude for organization, excellent time management skills, and ability to multitask.
• Ability to work independently and remotely as part of a team. Demonstrate initiative while also being open to feedback and taking direction when needed.
• Fluency in day-to-day computer use including Microsoft Office Suite and a willingness to use technology to improve performance.
• Flexibility and adaptability in a fast-paced environment.
• Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture.
• Valid US driver’s license.

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.

Due to federal regulations and CIEE policies, a background check, reference check, and education and employment verification will be conducted as conditions of employment.