Sr. Program Manager

Job Description

Job Description

*The final compensation offer will be determined by factors such as the candidate's skills, qualifications, experience, geographic location, and other relevant factors.

Our Mission

We aim to be the leading provider of content management software and expertise, helping clients create, manage, publish, and deliver high-value content.

About Us

Contiem, Inc. is a global Component Content Management System (CCMS) and expertise partner. We specialize in creating, managing, and delivering high-value content - technical documentation, eLearning, online help, visualizations, training materials, etc. We continuously challenge the status quo and empower organizations by delivering effective content solutions that help clients achieve their business objectives.

Contiem headquarters is located in Annapolis, MD, with several other US locations and international locations in Sutton, UK, Chennai, India, and Sydney, Australia. Our elite team of subject matter experts works closely with clients to assess, optimize, and transform their content objectives and operations. Our global team allows us to support clients in 40 countries, including many of the world's largest companies and iconic brands, from various industries such as Publishing, Consumer Products, Healthcare, Technology, and Financial Services.

Position Summary

The Sr. Program Manager, Professional Services, will be responsible for overseeing long and short-term strategic and tactical planning, as well as the day-to-day activities required to support the assigned verticals.

Essential Duties & Responsibilities

• Provide leadership and management to the personnel and programs that support the assigned vertical.
• Monitor and direct teams to meet and exceed revenue growth targets through knowledge of the clients' contracting processes, budget cycles, and decision-making processes.
• Oversee client communications to ensure regular, active contact with active and prospective clients (e.g., new product rollouts, innovation/product roadmaps, upgrades, events/activities, etc.).
• Oversee and manage technical and programmatic resources, spend plans, and program execution for project engagements to ensure Contiem meets client expectations and contractual obligations.
• Track and report on monthly revenue forecasts and actuals within assigned verticals, including committed and uncommitted contract actions.
• Handle client escalations with professional maturity and a solutions-based approach.
• Work with Sales to respond to Sales queries, proposals, and new client opportunities. This may include assisting with developing proposals or playing an active role in the sales process.

• US citizenship.
• Bachelor's degree in Business, Engineering, or a related field of study from an accredited college or university.
• 12+ years of experience in client service, account management, or enterprise-level content management software and solution sales.
• Ability to lead in a matrix management environment with a proven ability to collaborate on projects with a mix of remote and centrally located team members across different time zones.
• Excellent communication skills.
• Familiarity with Microsoft Office tools, specifically PowerPoint, and spreadsheet applications such as Excel, including pivot tables and charting.
• Experience developing, implementing, and determining the business impact of various approaches, including revenue forecasting, to ensure they are measured, optimized, and aligned with targets.

Preferred Skills & Qualifications

• Knowledge of XML technologies.
• Experience working with enterprise-type software applications, including their installation and ongoing support.
• Knowledge of content management software, structured content, and/or content solutions.
• Knowledge and use of project management and issue-tracking software, such as Jira.

Please note, this job description does not cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Travel

This position requires travel up to 10% of the time, both domestically and internationally.

Work Hours

This is a full-time, exempt position.

Work Location

In-office is preferred (Annapolis, MD); remote is acceptable.