Technical Resilience & Crisis Manager

About the role Remitly’s technical operations are subject to a constantly evolving array of regulatory and operational risks that threaten our and our customers’ ability to do business. Within the Governance & Controls Assurance Program, you will lead the Resilience Assurance and Crisis Management sub‑programs, establishing and implementing core elements for these functions throughout the enterprise. You will design and test controls related to physical and technical resilience, build and run a multi‑disciplinary crisis management practice, and advise on the tuning of risk mitigations, transfers, or acceptance in these areas. You will operate independently with broad latitude to build and run your sub‑programs while interacting with a broad spectrum of stakeholders across the enterprise. The role reports to the Governance & Controls Assurance Manager and will be based in Seattle, WA. Responsibilities Be responsible for Resilience Assurance within the Governance & Compliance Assurance Program; supporting Resilience Governance (decision making, requirements, policies, and standards) and Resilience Controls Assurance (designing & measuring resilience control effectiveness). Have specific subject‑matter expertise and experience in technical reliability assurance, including designing controls and testing of RTOs and RPOs for various compliance scopes. Review operational risk policies and standards for risk management along with understanding the controls in place to mitigate, building additional technical resilience & crisis management controls where necessary. Be responsible for Crisis Management for the Enterprise, assuring governance practices including decision making bodies, policies & standards, program structure, and maturity are managed. Coordinate with senior management in performing operational risk, technical resilience, and crisis management reviews and tabletop exercises, tracking and measuring remediation of identified risks. Produce risk assessments which guide the purchase of business continuity and other forms of insurance. Implement a plan to support the prevention, elimination, or mitigation of operational risks related to systems resilience and organizational crisis management, in line with the Company’s risk appetite. Be responsible for the development of metrics and control indicators related to technical resilience and crisis management. Track and monitor operational risk issues ensuring that risks are managed in line with risk appetite, that issues are resolved satisfactorily and lessons learned are shared. Report technical risk issues and decisions to senior management on a regular basis. Leverage AI and automation tools to maximize the efficiency of tracking, reporting, and remediation. Contribute to a culture of innovation on the Governance & Controls Assurance Team. Partner with and advise First Line risk‑owning teams on remediation and prioritization. Develop strong relationships with key internal stakeholders and business partners by working together to address issues/concerns in a timely manner. Ensure Operational Risk Training is robust and well managed: owning training content and delivery for First Line colleagues. Keep abreast of latest operational risk management techniques and industry best practices for operational resilience. Bring a strong customer focus and drive to get things right for our customers. Qualifications 5+ years of Operational Risk experience, including Crisis Management Experience in maturing the Controls and Management of a large customer‑focused business, ideally within the financial services space. Experience managing teams and stakeholders through organization maturation & change. Knowledge of and experience with implementing industry‑standard compliant Resilience and Crisis Management practices (e.g., EU DORA and ISO27001). Vendor management / multi‑site experience (desirable). Compensation Details The starting base salary range for this position is typically $128,000–$160,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role. Benefits Flexible paid time off Health, dental, and vision + 401(k) plan with company matching Paid parental, medical, military and family care leave Mental Health & Family Forming Benefits Employee Stock Purchase Plan (ESPP) Continuing education benefits Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Remitly is an E‑Verify Employer. #J-18808-Ljbffr Remitly, Inc.