Invoice Coordinator

Intake CoordinatorMomentum Spine and Joint is looking for an Intake Coordinator to join our team. The Referral Intake Specialist is responsible for collecting and completing new patient referrals, inputting new patients, processing LOPs, verifying insurance benefits, scheduling patient consultations, and communicating with attorneys and physicians regarding initial patient statuses.Essential Functions:Requests Letter of protection (LOP) and ensures that the verifications department has verified and updated the patient information regarding insurance benefits and responsibilityVerifies and generates prior authorizations and referralsVerifies all authorizations have been obtained prior to scheduling for appointmentCollects new patient referrals and updates corresponding referral logCreates new patient chart in SalesForce and eCW with complete patient information and demographics ensuring accuracy and completenessRefers scheduled patient to appropriate physician and office clinicEnsures correct address is given with date and time of appointmentSchedules and reschedules patients initial consultations as necessaryFollows-up with new patient on a regular basis to schedule/re-schedule for initial consultationUpdates daily log for all patients office visitsManages filing and record keeping activitiesInforms and provides patient with necessary information and instructions prior to appointment dateNotifies necessary parties and providers concerning no show and/or noncompliant patientsTakes telephone messages and provides feedback and answers to patient/physicianResponds and comply to requests for information including sending faxes and e-mailsReports statistics as requiredFollows all safety rules, reports all accidents promptly and corrects minor safety hazardsCommunicates with peers and management regarding any hazards identified in the workplaceTravels as necessary to other facilitiesKeeps work area clean and organizedSafeguards patient privacy and confidentialityAdheres to the company standards of business conductPerforms other duties as assignedKnowledge, Skills, and Abilities:Demonstrates Customer Service Standards (having good phone etiquette, providing the patient with accurate information, answers questions in a timely manner, take 5 minutes each day to go above and beyond for one patient or visitor, honor diversity and thanks each customer/patient)Uses downtime efficiently, assist and responds positively to requests for assistance from other team membersKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminologySolid computer skills with proficiency in Microsoft Office, including Outlook, Excel, Word & E-ClinicalStrong attention to detail: being careful about detail and thorough in completing work tasksHas self-control to maintain composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situationsHigh stress tolerance: accepting criticism and dealing calmly and effectively with high stress situationsAbility to adapt with flexibility: being open to change (positive or negative) and to considerable variety in the workplaceAbility to work independently and be productive by guiding oneself with little or no supervisionAbility to maintain effective and organized systems to ensure timely patient flowExcellent professionally polished patient interaction skillsEnergetic with a desire to learn and develop new skillsEducation and Experience:High School diploma or GEDOne (1) year in a medical office or facility settingOffered Benefits:Choice of 3 Medical PlansChoice of 2 Dental Plans1 Vision PlanEmployee Assistance ProgramShort and Long-Term Disability InsuranceBasic and Voluntary Life with AD&D Plan401(k) with a 2-year vestingPaid Time Off (PTO) + Holidays