GUEST SERVICES AGENT (NIGHT AUDITOR) (FULL TIME)
Compass Group, PLC
Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests. Essential Duties and Responsibilities: Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information. Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Balances and drops receipts according to accounting specifications. Provides guests with information about the facility, services, and amenities. Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions. Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. R...Night Auditor, Guest Service, Agent, Auditor, Benefits, Accounting, Retail, Insurance
Vacancy posted 7 hours ago
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