Patient Services Coordinator

Patient Services Coordinator

Greensboro, NC

Temp-to-Hire opportunity with the potential for long-term employment. Our client is seeking a detail-oriented and compassionate Patient Services Coordinator to join this Greensboro team. This position plays a vital role in supporting patients by verifying insurance coverage, obtaining authorizations, coordinating documentation, and providing exceptional customer service throughout the patient experience. This is an excellent opportunity for someone with medical office, insurance verification, patient coordination, or healthcare administrative experience who is looking to grow within a well-established organization. There is potential for future advancement into leadership and office management opportunities.

Essential Responsibilities:

• Verify patient insurance benefits and demographic information.
• Obtain and track insurance authorizations.
• Collect required documentation and medical records from physician offices.
• Monitor authorization approvals and communicate status updates.
• Answer incoming phone calls and assist patients with questions regarding services and accounts.
• Maintain accurate patient records and documentation.
• Communicate with patients, physicians' offices, and insurance providers to ensure timely processing.
• Collect co-insurance payments when applicable.
• Provide exceptional customer service while maintaining patient confidentiality.
• Assist with administrative and office support functions as needed.

Qualifications:

• Previous experience in a medical office, healthcare administration, patient services, insurance verification, medical billing, referrals, authorizations, or a related role preferred.
• Knowledge of Medicare, Medicaid, and commercial insurance plans is highly preferred.
• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with computers and electronic medical records (EMR) systems preferred.
• High school diploma or equivalent required.