Client Care Specialist

Job Description

Job Description

If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading Physical Therapy company in the country, has a Client Care Specialist opening in our new Liberty, MO clinic that could be a perfect fit for you!

As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as our CCS is essential to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.  

We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Client Care Specialist, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.

Start down your exciting career path today by applying for our Client Care Specialist job opening! Responsibilities

• Act as a patient liaison, answer any questions from potential or current patients
• Attain and maintain daily metrics in FYZICAL’s Daily Management Report (DMR).
• Attain and maintain an exceptional level of your Key Performance Indicator (KPI) as evidenced through
  meeting or exceeding a high percentage Arrival Rate.
• Successfully credential new and existing therapists with commercial insurance and Medicare.
• Successfully complete intake of patient with insurance verification, Handle patient scheduling,
  appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians
• Communicate with clinician team about scheduling/patient arrival  
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collect/open/distribute mail
• Send benefits paperwork to billing companies
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; Collection of copayments

Required Skills

• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain 
• Be a Great Multitasker!
• Infectious Personality! You will set the tone for the patient as soon as they walk in the door, as well as when they leave
• 2-3 Years Experience in a Medical Office Setting
• 2 yr College Degree or Vocational College Certificate Preferred at a Minimum
• Valid driver's license and reliable transportation
• Great communicator and multitasker, detail-oriented
• Excellent at handling details, communicating and multitasking
• Great demeanor, strong integrity and compassion