Contact Center Supervisor
Virtual Vocations Inc
To lead a dynamic team of Customer Service Representatives, the full-time salaried Contact Center Supervisor will focus on coaching, performance management, and enhancing customer experience while working onsite in Troy, Ohio. Key responsibilities Conduct regular coaching sessions and performance evaluations to develop team capabilities and improve service delivery Monitor and analyze call quality and customer interactions to ensure compliance with service standards and identify improvement opportunities Serve as the primary escalation point for complex customer issues, ensuring effective resolution and process improvements Required qualifications Associate's degree required; Bachelor's degree preferred Minimum 4-6 years of customer service or contact center experience At least 2 years of supervisory or people leadership experience Experience leading remote teams is preferred Strong understanding of contact center operations and customer experience principles Virtual Vocations Inc
Vacancy posted 2 days ago
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