ITS Operations Tech I

Job Description ITS Operations Tech I (2602233) TxDOT's Houston District is seeking a detail-oriented person interested in traffic and incident management. This role is critical to ensure the safety of citizens traveling through the greater Houston area. The ideal candidate will have a background in data entry, dispatch and/or traffic management. This position requires some flexibility in desired work schedule. Customer service experience is an asset in this customer facing role. Communicating with multiple entities and keeping the Traffic Management Center following TxDOT's mission is key. Minimum Salary 38,946.00 Maximum Salary 58,045.00 Pay Basis Yearly FLSA Status : Nonexempt Work Locations Houston Transtar 6922 OLD KATY ROAD Houston 77024 Travel Yes, 10 % of the Time Shift Evening Job Shift Details : 40 Hrs./Week; 1:30 PM - 10:00 PM Shift Location Flexibility Onsite Benefits and Perks At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including: Retirement Plans Alternative and/or Flexible Work Schedules Paid Leave and Holidays Health Premiums paid at 100% for Full-Time Employees On-the-Job Training Tuition Assistance Program Holistic Wellness Program with Leave Incentives Career Development and Advancement Opportunities Family-Friendly Policies and Programs In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites. These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance. For a complete list of our total compensation package please visit our website at: Total Compensation Package To view benefits available to all State of Texas employees visit: Benefits at a Glance | ERS (texas.gov) ITS Operations Technician I monitors traffic via computerized surveillance and control equipment located within an Intelligent Transportation System (ITS) managed area. Disseminates information to the public through various forms of communication. Work requires contact with governmental and private entities as well as the traveling public. Dispatches maintenance employees and alerts first responders via telephone, radio or other electronic means. Employees at this level follow standard practices that do not require frequent supervision of details but defers all unusual challenges to the Lead worker. Advises the general public of traffic conditions through the use of computerized variable message signs, highway advisory radio and/or low frequency television broadcasts. Disseminates traffic information through various communication devices to other governmental agencies located within the operations center and/or managed area. Monitors traffic flow and conditions through the use of loop detector systems, closed circuit television systems and/or automated vehicle identification systems. Updates traffic management data base. Uses two-way radios to interact with other transportation and law enforcement agencies. Performs other job responsibilities as assigned. 2 years of experience in Traffic studies, analysis, computer ops, electronics, traffic management, telecommunication ops. (Experience can be satisfied by full time or prorated part time equivalent). Related graduate level education may be substituted for experience on a year per year basis Licenses and Certifications Valid driver’s license. This position requires driving a state vehicle. Preferred Qualifications Customer Service experience - preferably in telecommunications, basic computer skills required Some knowledge of: Freeway managementsystem concepts and operations Trafficflowprinciplesand procedures ApplicableITSrelatedcomputerapplicationsand operations Emergency response procedures Administrativesupportpracticesandprocedurestoincludewriting,editingandreportwritingtechniques,recording meeting notes, record keeping and records management Usingcomputers,applicableprograms,applications,and systems Maintainingasafeandeffectiveworkingrelationshipwith others Physical Requirements and Working Conditions Sedentary work: Lift up to 10 lbs at a time and occasionally carry files/small tools Light work: Lift up to 20 lbs at a time and frequently lift or carry objects up to 10 lbs Standing-prolonged periods of time Repetitive Motion-substantial movements of the wrists, hands, and/or fingers Conditions of Employment Employees must be able to report for duty at Houston Transtar during inclement weather or other emergency activations. This role is essential to operations and may operate in non-typical hours. To be selected for and continue employment in this position, the selected incumbent must maintain the security or integrity of the agency’s critical infrastructure and will be subject to regular assessments of criminal history and/or reviewed for connections to foreign adversaries. State Job Title/s : ITS Operations Tech I State Job Code/s : 1800 Military Occupational Specialty (MOS TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category. Click on the appropriate occupational category to view the MOS codes . The Texas Department of Transportation is an Equal Opportunity Employer. If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Action of 1990. #J-18808-Ljbffr Texas Department of Transportation