Site IT Support Associate

Key Responsibilities Onsite Technology Support provides in-person assistance to employee end-users including: Respond to telephone calls, emails, and personnel requests for technical support. Provide support to end-users on a variety of issues. Identify, research, and resolve technical problems. Maintain and troubleshoot a range of user problems including PC hardware/software/LAN and voice network Diagnose problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems Acquire, install, and upgrade PC components and software and plan for/respond to service outages and other problems Train users on use of new technology and software Perform proactive monitoring of PPG’s computer systems through appropriate tools. Document, track, and monitor problems to ensure resolutions. Participate in several IT projects working with internal and external teams. Support a small site(s) within country – oversight of up to 200 IT end users, no direct reports Qualifications A 4-year degree in Computer Science, Engineering, or related discipline. Strong interaction skills specifically listening, providing guidance, Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and recommend the most practical and economical solutions. Follow company standards and apply policies. Ability to document operations procedures Availability to work rotating shifts and holidays Fluency in English Driving license (B) PPG provides equal opportunity to all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, please email View email address on click.appcast.io. PPG pay ranges and benefits can vary by location, which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process. #J-18808-Ljbffr Dormont Manufacturing Co