Senior End User Technical Support Analyst

The employees will be working with Office of Technology Services (OTS), State of Louisiana. The primary work locations (100% onsite) will be: State Capitol Building - 900 North Third Street, Baton Rouge, LA 70802 Governor's Mansion - 1001 Capitol Access Road, Baton Rouge, LA 70802 Senior Technical Support Analyst (1 Resource) The scope of the proposed services will include the following: Responsible for onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems. Responsible for end user device support including hardware and software troubleshooting, installation, and replacement of products and components. Responsible for remote software and device support and problem resolution which includes advanced troubleshooting, installation and configuration. Device support includes Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, Wireless Access Points, Local Area Network hardware. Assist with Microsoft M365 Sharepoint and OneDrive content management Assist with Microsoft M365 Office applications support Oversees the work being performed by the Technical Support Analyst and assigns tasks Expertise and/or relevant experience in the following areas are mandatory: Advanced Experience installing new computer hardware, software and peripherals Advanced experience installing and troubleshooting local area network and wireless network hardware components and cabling Advanced Experience deploying, configuring and managing Windows 10/11, MacOS, iOS and Android devices 7+ years in onsite end user hardware and software technical support Experience supporting and managing VoIP phones Experience administering or supporting Microsoft Sharepoint, OneDrive and Office products Experience acting as a team lead or supervisor overseeing technical support operations Abacus