Senior Wellness Associate - Kennett Square, PA

Senior Wellness Associate - Kennett Square, PA

We are a pharmacist-led medical cannabis organization dedicated to transforming lives through compassionate care and expert guidance. Our mission is to remove barriers to access, fight the stigma surrounding cannabis, and improve the well-being of our patients through the power of the plant. With a commitment to education, advocacy, and personalized support, we strive to make a meaningful impact in the communities we serve.

Join Our Team Today!

The Senior Wellness Associate is a tenured associate responsible for supporting the intake and dispensing of medical cannabis in accordance with all laws, regulations, and standard operating procedures as outlined in the company handbook and Pennsylvania State Regulations.

This position has supervisory responsibilities including training staff, overseeing daily workflow, and delegating tasks and projects. Senior Wellness Associates participate in all elements of daily workflow including patient check in, point of sale check out, delivery intake and processing, online menu management, cash reconciliation, and inventory auditing. This position reports to the Dispensary General Manager and will take directions from the Assistant General Manager.

Duties/Responsibilities:

• Maintain the highest level of confidentiality, protecting patient, coworker, and company information always
• Provide excellent customer service to a wide spectrum of patients in a friendly, compassionate, and professional manner
• Act as the first point of contact for escalated customer concerns and disputes
• Ensures Wellness Associates are stationed in the correct areas, rotating as need for breaks and shift changes
• When needed, accurately and efficiently process patient transactions using POS system
• Accurately and efficiently fulfill online orders in back of house
• Maintain up to date knowledge of all company products and brand offerings, provide education and training to Wellness Associates on new offerings
• Maintain strict compliance with all company policies and state regulations
• Ensure Wellness Associates follow all company policies and state regulations throughout dispensing process
• Answer questions and provide general information and guidance for patients regarding cannabis products, policies, procedures, laws, and regulations. Ensuring clear communication with sensitivity and respect
• Maintains accurate inventory control and proper rotation including participating in daily cycle counts, monthly/annual audits, and FEFO (First expiring, First Out) rotation
• Performs inventory intake on a regular basis, including processing into POS system and adding to digital menus
• Performs other duties as assigned.

Pre-Employment Requirements:

• All candidates selected for employment will be required to successfully complete a background check and drug screening prior to their start date. Employment is contingent upon passing these screenings.

Education:

• High school diploma or GED equivalent
• Additional education in business management, communication, or related field preferred

Minimum Experience:

• 3+ years of experience in a consultative sales or retail environment
• 1+ years of leadership experience required

Knowledge / Skills:

• Cannabis knowledge preferred, but not required.
• Excellent communication (both verbal and written) and customer service skills.
• Demonstrated attention to detail and organizational skills with the ability to multi-task in a fast-paced environment.
• Ability to maintain composure in stressful situations.
• Ability to recommend products to patients.

Physical Requirements:

• Prolonged periods of walking and standing.
• Must be able to lift and move up to 30 pounds at times.
• Ability to work a variety of shifts to include days, nights and weekends.

The above described job duties are merely a framework within which work will usually be assigned to job incumbents. This description does not and should not be construed to necessarily limit work assignments that may be made from time to time, nor does it identify all work that is to be done.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity.