Automotive BDC Service Support Specialist - Full-time- Volkswagen- Mentor

Automotive BDC Service Support Specialist - Full-time- Volkswagen- Mentor (Full Time) Location: Mentor, Painesville, Willoughby Hills, Willoughby Overview NOW HIRING: Service BDC Support Specialist at Classic Volkswagen – Mentor, Ohio. Join our fast‑paced, customer‑focused service department and help create an exceptional customer experience. Why Join Classic Volkswagen? Comprehensive paid training Weekly pay via direct deposit Competitive compensation with advancement opportunities Medical, dental, vision, prescription, and life insurance coverage Employee Assistance Program (EAP) 401(k) Plan with company contribution after just 2 months Up to 3 weeks of Paid Time Off annually (2 weeks available during your first year) Holiday Pay starting on Day One Factory-sponsored vehicle purchasing programs Employee discounts on service and parts Strong promote‑from‑within culture What You'll Do Answer inbound service calls, emails, and online appointment requests Schedule service appointments and coordinate with service advisors Make outbound follow‑up calls for maintenance reminders, declined services, and upcoming appointments Maintain accurate customer and vehicle information in dealership systems Provide outstanding customer service and communication throughout the service process Support service department operations through consistent customer engagement and organization Assist in achieving customer satisfaction and retention goals What We're Looking For Friendly, professional, and customer‑service‑oriented attitude Strong verbal and written communication skills Ability to multitask in a fast‑paced environment Strong organizational and computer skills Dependable, motivated, and eager to learn Previous customer service, call center, receptionist, or automotive experience is a plus, but not required Valid driver's license preferred About Classic Auto Group Founded in 1979 in Mentor, Ohio, Classic Auto Group has grown from a single dealership into one of the nation's top‑ranked automotive groups, representing 19 brands across 17 locations throughout Northeast Ohio. #J-18808-Ljbffr Classic Auto Group