Warehouse Associate

Warehouse Role at SRS Building Products

The purpose of the Warehouse role at SRS Building Products is to manage the receiving, stocking, and distribution of materials, equipment, and products within the warehouse and branch settings to effectively serve our business customers. This position requires a commitment to providing exemplary customer service through proficient communication, organizational, and time management skills, ensuring accuracy in inventory handling and adherence to safety protocols at all stages of the process. By fostering a collaborative, "team-first" environment, the role contributes to maintaining the operational efficiency and excellence that drive our commitment to quality service and customer satisfaction.

Key Responsibilities:

• Efficiently receive, count, verify, and manually unload incoming orders and shipments, ensuring all materials are accurately logged and stored in compliance with company standards.
• Execute accurate and timely loading of outgoing orders onto trucks and customer vehicles, guaranteeing correct product handling, documentation, and adherence to delivery schedules.
• Maintain an organized and clean warehouse environment, including general yard and office maintenance, while upholding workplace safety and operational excellence.
• Manage inventory effectively by distributing materials to designated storage areas, conducting regular stock rotations, and reporting any discrepancies or damaged products for timely resolution.
• Provide exceptional customer service by leveraging comprehensive knowledge of company products and services, facilitating clear communication with customers and team members to enhance overall satisfaction.
• Collaborate with team members to foster a cooperative and productive work environment, embodying the company's "team-first" attitude and contributing to a culture of mutual success.
• Utilize organizational and time management skills to prioritize and complete tasks efficiently, consistently meeting deadlines and contributing to the overall productivity of the warehouse operations.
• Operate forklifts and other material handling equipment safely and proficiently, following all operational guidelines to support seamless warehouse logistics and distribution functions.

Direct Manager Direct Reports:

• The Warehouse Associate reports directly to the Operations Manager, Assistant Branch Manager or Branch Manager.
• This position does not have any direct reports.

Travel Requirements:

This position does not require any travel as all duties are performed within the warehouse and branch locations.

Physical Requirements:

This role combines physical and office tasks in a warehouse. Responsibilities include lifting/moving up to 100 lbs, climbing ladders, and working in confined spaces. Expect exposure to loud equipment, extreme weather, and airborne particles. Reasonable accommodations are available for individuals with disabilities to ensure a safe and efficient work environment.

Working Conditions:

This on-site warehouse role at SRS Building Products involves hands-on material handling and inventory management in a dynamic, fast-paced environment. Associates manage logistical tasks under tight deadlines while adhering to safety standards. Flexibility for extended hours during peak seasons is required. The warehouse promotes teamwork and efficiency, fostering a collaborative atmosphere for seamless product distribution.

Minimum Qualifications:

• Basic computer skills (Microsoft Office) and math for inventory counts.
• Excellent English communication (verbal/written)
• Strong customer service and interpersonal skills
• Organizational skills with attention to detail
• Effective time management and teamwork
• Reliable and safe work practices

Preferred Qualifications:

• Forklift Operator certification.
• Experience in high-volume distribution environments.
• Proficient with inventory management software and Microsoft Office, especially Excel.
• Familiar with industry-specific software applications.
• Strong relationships with customers, vendors, and teams.
• Proficient in Spanish or another secondary language.
• Knowledge of OSHA regulations and warehouse safety.
• Conducted safety audits and training sessions.
• Demonstrated leadership and mentoring abilities.
• Adaptable to changing environments and challenges.
• Resilient under pressure with a professional approach.

Minimum Education:

High School diploma or equivalent.

Preferred Education:

None

Certifications:

None required. Forklift Operator Certification is preferred for candidates with experience or who are willing to obtain certification within a designated timeframe.

Competencies:

• Clear and concise communication with customers and team members to ensure quality service and operational efficiency.
• Accurate verification, counting, and tracking of inventory and shipments to prevent discrepancies.
• Proficient in managing multiple tasks and priorities, ensuring timely loading/unloading and adherence to schedules.
• Strong focus on exceptional customer service and maintaining positive relationships.
• Maintaining neatness and orderliness in the warehouse to support operational processes.
• Skilled in operating forklifts and using basic computer systems, including Microsoft Office.
• Competent in addressing challenges, including basic mathematical problem-solving and adapting to warehouse conditions.
• Effective teamwork and contribution to shared goals.

Job Location:

SRS Building Products - Wilmington 1204 East 12th Street Suite 5 Wilmington, DE 19802

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.