Recoveries Analyst - Customer Care & Risk (Austin)

"Recoveries Analyst" or "Customer Service Representative" Contract *Confidential* Hello, We have direct client requirement. Job Title: Recoveries Analyst/ Customer Service Representative Location: 6505 Airport Dr, Suite 100, Austin, TX - 78701 Duration: 6 months Contract on W2 Job ID: 3006 The Recoveries Analyst will collaborate with Customer Service and third party processors to proactively attempt to recover negative balances from merchants via various mechanisms, including charge backs. Monday-Friday Shift; 8am-5pm. Responsibilities: Investigate account transactions to determine whether or not outstanding funds can be recovered from merchants Process chargebacks with the card associations (MC/Visa) Apply risk mitigation strategies in the areas of Risk Management, Overdrawn Analysis, Collections, and Recoveries Suggest and implement new risk strategy recommendations for system and process enhancements to mitigate future losses Collaborate with Customer Service and other teams within the Risk Department on special projects Adhere to a strict attendance and punctuality policy Adhere to strict compliance and regulatory requirements Responsible for phone calls, fax processing, and account management Skills/Education/Experience: Strong customer service background required; prefer experience with escalated calls Ability to gather facts and deliver unwanted news with diplomacy Excellent writing skills with the ability to communicate effectively to customers, co-workers and management One or more years of previous experience in collections or fraud analysis preferred Ability to analyze financial transactions and investigate suspicious activity Strong math skills and problem solving skills, with extreme attention to detail Ability to multi-task and work on various accounts and issues consecutively Prefer familiarity with the following : ACH, NACHA, processing in payment card industry or bank back office Proficient in MS Word, Excel and Access Ability to work flexible schedule Experience working for a bank, financial institution, or with billing statements preferred Experience in database management, analysis and data mining preferred College degree preferred, but not required As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws. Thanks & Regards, Shalini Sajeev Ampcus Inc. 14900 Conference Center Drive Suite 230 Chantilly VA 20151 View phone number on click.appcast.io (Phone) SBA 8(a) Certified; ISO 9001:2008; ISO 27001:2005; ISO 20000:2005; SEI CMMi Level 3 Company Certified by NMSDC, WBENC, SWAM, USPAACC 20th on the Fastest 50 Women Owned Growing Businesses in CONUS #1 fastest growing women owned company in VA Awarded 50 fastest growing Asian American business by Diversitybusiness.com and USPAACC Inc 500/5000 Listed Think before you print This is a PRIVATE message. If you are not the intended recipient, please delete without copying. The information in this e-mail, and any attachments, may contain confidential information and is intended solely for the attention and use of the named addressee(s). It must not be disclosed to any person(s) without authorization. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorized to, and must not, disclose, copy, distribute, or retain this message or any part of it. If you have received this communication in error, please notify the sender immediately. NOTE 1: Regardless of content, this e-mail shall not operate to bind AMPCUS to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. NOTE 2: The sender believes that this electronic mail transmission and any attachments were free of any virus, worm, Trojan horse, and/or malicious code when sent. This message and its attachments could have been infected during transmission. By reading the message and opening any attachments, the recipient accepts full responsibility for taking protective and remedial action about viruses and other defects. Neither the sender nor his or her employer is liable for any loss or damage arising in any way from this message or its attachments. Local to Austin, TX - 78701 Work Authorization : Citizen and GC's Only Direct Contact to Shalini View phone number on click.appcast.io By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply #J-18808-Ljbffr Ampcus Inc