Desktop Support

Shrive Technologies LLC

Midland, TX

Provide second-line investigation and diagnosis after Service Desk
Resolve and close incidents and service requests as per procedures and allocated timelines
Perform hardware repair and upgrades
Escalate unresolved incidents and service requests within agreed timescales
Log incident and service request details per help desk procedures
Communicate with customer regarding incident progress
Ensure tickets are always updated until issues are resolved
Conduct customer satisfaction callbacks and surveys
Complete GET IT training for On-Site Support Analysts
Comply with Quality, Health, Safety and Environment policies and IT policies
Liaise with customers, other IT support groups and third-party providers when necessary
Perform staging of PCs (Requires use of SRSS and/or Autopilot.
Manual O/S imaging, installation, configuration, and upgrades on client owned laptops issued to employees.
Physical support for Network Refresh Activities
User on/off boarding process activities of delivering new laptops to new hires and taking custody of return laptops.
Smart-hand support for AV rooms, network, and facilities
e-waste – Data wiping and clean-up and after activities of handing over the disk to procurement.
COTS (Outlook, Office, Adobe etc.) and enterprise application break/fix support
Hardware break/fix e.g., audio/visual equipment, connectivity, copiers, fax, printers, scanners, digital signage)
OEM Vendor Coordination & Follow-up’s
Supporting the use of mobile devices to ensure user activation
Technical support for configuring field connectivity with VSAT, ensuring reliable and optimized communication
Teleport hardware Maintenance - maintaining field connectivity at Teleport sites, ensuring hardware is in optimal condition for seamless operations
Printing Server Infra. hardware support - add, change, or remove a Printing service server infrastructure, detailing the specific modifications as per printing standard
Data Server hardware support (Submit a request to add, change, or remove a Data storage service server infrastructure, specifying the necessary adjustments.
UPS system maintenance (Request IT onsite support to coordinate regular UPS system maintenance with the location facility coordinator.)
ePACS Server Infra. hardware support - add, change, or remove ePACS Server infrastructure, specifying the adjustments required.
IT hardware disposal based on dedicated request for IT hardware disposal service, including an inventory audit, disposal list, packing, and removal, ensuring compliance with disposal regulations
Support HR with on/off boarding process of new hires ensuring the PC track in and out.

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Vacancy posted 3 days ago

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