Chief Operations Officer

Serves as the senior executive responsible for the operational performance, strategic execution, growth initiatives, and financial results of the Coast Guard Exchange System (CGX).

Oversees 63 CGX stores, 12 gas stations, 25 micromarts, and all associated retail, service, concessionaire, and ecommerce operations with annual sales exceeding $250M.

Provides executive leadership for retail operations, merchandising, services, supply chain, facilities, store planning, advertising, digital commerce, social media, and customer experience functions.

Reports directly to the Executive Director/Executive Officer and serves as a key member of the Coast Guard Community Services Command (CSC) Executive Leadership Team.

Provides strategic leadership, operational oversight, and enterprise-wide decision support.

Independently plans business objectives, strategies, and organizational responsibilities.

Advises the Commanding Officer of CSC on significant operational plans, programs, opportunities, risks, and emerging issues.

Leads development and execution of the CGX strategic plan and long-range business roadmap.

Directs the organization’s omnichannel retail strategy, integrating physical stores, ecommerce, fulfillment, customer engagement, digital marketing, and social media.

Ensures alignment of all operational and strategic initiatives with CSC objectives and future organizational requirements.

Directs and coordinates system-wide operations of merchandising, store operations, facilities, distribution, and service business groups.

Reviews operational performance, identifies deficiencies, and initiates corrective actions as necessary.

Develops short and long-term business goals, strategies, and objectives.

Establishes operating budgets, financial targets, and performance standards.

Utilizes data analytics, business intelligence, and performance metrics to drive decision-making.

Plans and establishes systems to monitor and control inventory levels, supply chain performance, and operating expenses.

Monitors CGX inventories and initiates actions to optimize inventory productivity and supply chain management.

Ensures effective coordination between headquarters functions and field operations to achieve organizational goals.

Leads the development and execution of enterprise-wide retail operations strategies.

Requirements

• Bachelor's degree, in a related field, from an accredited university or college or equivalent combination of education and experience
• 15 years of progressively responsible retail leadership experience including at least five years in a senior executive role
• Demonstrated expertise in retail operations, merchandising, inventory and supply chain management, financial performance management, omnichannel retailing, and customer experience strategies

Core Competencies

Demonstrates extensive expertise in retail operations, strategic execution, and financial performance management, with a strong focus on omnichannel retailing and customer experience strategies. Proven ability to lead large-scale operations and develop long-term business objectives aligned with organizational goals.

Highest-signal resume keywords

• Retail Operations Management
• Omnichannel Retailing
• Inventory Management
• Financial Performance Management
• Customer Experience Strategy

ATS Optimization Keywords

Hard Skills

• Data Analytics
• Business Intelligence
• Performance Metrics
• Supply Chain Management
• Merchandising
• Store Planning
• Digital Marketing
• Ecommerce Operations
• Operational Performance Review
• Budgeting

Soft Skills

• Executive Leadership
• Strategic Planning
• Decision Support
• Cross-Functional Coordination
• Problem Solving

Industry Keywords

• Coast Guard Exchange System
• Retail Leadership
• Growth Initiatives
• Operational Oversight
• Customer Engagement
• Social Media Strategy
• Concessionaire Operations
• Performance Standards
• Organizational Responsibilities
• Field Operations