IT Help Desk Technician

Express Employment Professionals Defunct

Job Full Description

NOW HIRING: IT HELP DESK TECHNICIAN

Are you tech-savvy, customer-focused, and great at solving problems? We're looking for an IT Help Desk Technician to provide dependable technical support and keep users connected, productive, and secure. This position will turn into a hybrid position.

Key Responsibilities

Provide technical support by phone, email, and in person
Deliver professional, friendly customer service
Troubleshoot hardware, software, and network issues
Install, configure, and maintain computers, software, and related systems
Document technical issues, solutions, and support activities
Support and troubleshoot Electronic Health Record (EHR) systems
Help maintain HIPAA compliance, data security, and system availability
Escalate complex technical issues when necessary

What We're Looking For

Strong troubleshooting and problem-solving skills
Excellent communication and customer service abilities
Knowledge of computer hardware, software, and basic networking
Ability to explain technical information clearly to non-technical users
Strong attention to detail and documentation
Ability to handle sensitive information with professionalism and confidentiality
Previous IT help desk or technical support experience preferred
Healthcare IT or EHR experience is a plus

Ideal Candidate

You're someone who enjoys helping people, stays calm when technology isn't cooperating, and can balance technical know-how with excellent customer service .

Ready to put your IT skills to work? Apply today!

Apply Today:

Saint Joseph, MO
2742
2620 North Belt Highway
Saint Joseph, MO 64506

Apply

Vacancy posted 3 days ago

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