Financial Aid Specialist

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Closing Date: Type of Position: Staff - Clerical Workstudy Position: No Job Type: Regular Work Shift: Sponsorship Available: No Institution Name: University of Arkansas Grantham As an employer, the University of Arkansas Grantham offers a remote work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 - 10% of employee salary. Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening. If you need assistance with the application process, or if you are a person with a disability who would like to request a reasonable accommodation related to the application process, please contact the Department of Human Resources at View email address on click.appcast.io. For general application assistance or if you have questions about a job posting, please contact Human Resources at View email address on click.appcast.io. Department: Student Financial Services Team Department's Website: Summary of Job Duties: The University of Arkansas Grantham is looking for a REMOTE Financial Aid Specialist in the following states: AL, AR, AZ, DE, FL, GA, KS, IA, ID, IN, KY, LA, MD, MI, MO, MS, NC, NE, NJ, OH, OK, SC, TN, TX, UT, VA, VT, WI and WY. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

POSITION DESCRIPTION:

The Financial Aid Specialist (FAS) provides front-line support in the student funding process. This position works collaboratively with the Student Account Specialist to complete financial aid processing to meet service and quality expectations for students. This is a non-supervisory role.

KEY JOB RESPONSIBILITIES:

70% - Technical Expertise

• Advise students on various forms in the financial aid process including Federal financial aid.
• Counsel students to determine financial aid needs/options and explain students’ rights and responsibilities for each aid source
• Conduct outreach activities to assist students with completion and submission of required forms and documentation
• Ensure compliance with federal, state, and accrediting agency regulations pertaining to student enrollment, Federal Student Aid, Veterans Administration and Department of Defense benefit eligibility
• Other duties as assigned

25% - Stakeholder Communication and Collaboration

• Coordinate with Student Account Specialists to resolve conflicting information that may occur
• Coordinate with members of the Student Accounts Office to ensure proper and timely disbursements of funds to students

5% - Continuous Learning and Development

• Continuously update skills and knowledge through required training
• Seek feedback and opportunities for growth to enhance expertise and effectiveness

Qualifications:

EDUCATION:

Bachelor’s degree preferred

WORK EXPERIENCE:

Preferred 2+ years customer service experience Experience with the administration of Federal Student Aid, VA and TA funds preferred Experience working in a remote environment preferred

SKILLS:

Able to effectively communicate orally (in person and by telephone) and in writing. Experience using financial aid software (e.g., a Student Information System, NSLDS, COD, VAOnce and EdConnect) Must demonstrate strong analytical skills as well as professional phone and customer service skills Excellent verbal and written communication skills Language Skills: Able to read, analyze, and interpret common journals and legal documents. Able to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Able to effectively present information to executive management, faculty, staff, and/or students. Mathematical Skill: Able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Able to define problems, collect data, establish facts, and draw valid conclusions. Ability to present facts to faculty for departmental response. Able to deal with a variety of information presented in oral or written formats. Able to deal with non-verbal behavior in assisting with problem resolution. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequently required to use hand to finger, handle, or feel (including the use of computer keyboards) and talk or hear (including the use of a telephone and computer). Occasionally required to walk, stand, and make presentations This position may involve sitting at a desk for extended periods of time Specific vision abilities include close vision and distance vision University of Arkansas Grantham will seek to reasonably accommodate qualified individuals with a disability. Such reasonable accommodation may take the form of making existing facilities readily accessible to or usable by individuals with a disability, restructuring jobs, modifying schedules, acquiring, or modifying equipment, adjusting training materials, adjusting employment policies, and the like. Additional Information: Salary Information: $40,000 Required Documents to Apply: Proof of Veteran Status, Resume Optional Documents: Special Instructions to Applicants: Recruitment Contact Information: Jenny Seifert, Sr. Recruitment and Benefits Administrator, View email address on click.appcast.io All application materials must be uploaded to the University of Arkansas System Career Site Please do not send to listed recruitment contact. Pre-employment Screening Requirements: The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. Constant Physical Activity: Frequent Physical Activity: Occasional Physical Activity: Benefits Eligible: Yes