Retail Associate

Job Description

Job Description

Retail Sales & Print Services Associate

The UPS Store #8378 | Phoenix, Arizona

Location: 32nd Street & Indian School Road, Phoenix, AZ
Job Type: Full-Time and Part-Time Positions
Compensation: Competitive hourly pay based on experience
Schedule: Flexible scheduling, including weekends

About Us

The UPS Store #8378 is a locally owned and operated business serving the Phoenix community. We provide professional shipping, packaging, printing, mailbox, notary, and business services to individuals and businesses.

We are building a customer-focused team committed to providing best-in-class service. Our philosophy is simple: “Yes is the answer, what is the question?”

We believe in finding solutions, exceeding customer expectations, and helping our customers Be Unstoppable.

Position Overview

We are seeking motivated, dependable, and customer-oriented individuals to join our team as Retail Sales & Print Services Associates.

This position is ideal for someone who enjoys working with people, solving problems, learning new skills, and working in a fast-paced retail environment.

Associates are responsible for assisting customers with shipping, packaging, printing, mailbox services, notary services, and other business solutions.

Previous retail, customer service, printing, or shipping experience is preferred but not required. We provide training to help employees become proficient in our services and equipment.

Key Responsibilities

Customer Service & Sales

• Greet customers promptly and professionally with a friendly, welcoming attitude.
• Provide exceptional customer service and identify solutions that meet customer needs.
• Assist customers with shipping, packaging, printing, mailbox, and other business services.
• Recommend additional products and services when appropriate.
• Handle customer concerns professionally and work toward positive resolutions.
• Process transactions accurately using point-of-sale systems.
• Maintain a clean, organized, and welcoming store environment.

Shipping & Packaging

• Process domestic and international shipping transactions.
• Assist customers in selecting appropriate shipping services.
• Professionally package items using approved packing materials and techniques.
• Prepare shipments, labels, and documentation accurately.
• Process customer drop-offs and returns.
• Follow UPS shipping standards, procedures, and security requirements.

Printing & Business Services

• Assist customers with document printing, copying, scanning, and finishing services.
• Prepare print orders, review customer files, and confirm specifications.
• Operate and maintain commercial printing and finishing equipment.
• Assist with business cards, flyers, brochures, posters, banners, signs, and other printed materials.
• Perform basic document formatting and file preparation.
• Ensure quality control and timely completion of print orders.
• Learn to operate professional digital printing equipment, including Ricoh production printing systems and wide-format printers.
• Identify opportunities to recommend printing and business solutions to customers.

Mailbox & Business Services

• Assist with mailbox rental inquiries, applications, and renewals.
• Receive, sort, and organize customer mail and packages.
• Follow required mailbox identification, documentation, and security procedures.
• Provide customer support for mailbox and virtual mailbox services.
• Maintain accurate records and protect customer information.

Notary Services

• Obtain and maintain an active Arizona Notary Public commission.
• Perform authorized notarial services in accordance with Arizona law and company procedures.
• Verify customer identification and complete required notarial records.
• Maintain the required notary journal and safeguard notarial supplies.
• Follow all applicable state regulations and company policies.

Notary Requirement: All full-time and part-time associates must obtain an Arizona Notary Public commission within 90 calendar days of hire and maintain an active commission as a condition of continued employment.

Employer-Paid Expenses: The company will cover required initial Arizona notary commissioning expenses, including application fees, examination fees, and the required surety bond.

Qualifications

Required

• Excellent customer service and communication skills.
• Positive attitude and professional appearance.
• Dependable, punctual, and trustworthy.
• Strong attention to detail and accuracy.
• Basic computer proficiency and willingness to learn new software.
• Ability to multitask and work efficiently in a busy retail environment.
• Ability to follow established procedures and maintain confidential customer information.
• Willingness to obtain and maintain an Arizona Notary Public commission within 90 days of hire.
• Ability to meet Arizona’s eligibility requirements for notary commissioning.
• Availability to work assigned shifts, including weekends as needed.
• Ability to perform the physical duties of the position, with reasonable accommodations where applicable.

Preferred

• Previous retail or customer service experience.
• Experience with UPS, FedEx, USPS, or other shipping services.
• Printing, graphic design, or document production experience.
• Experience using point-of-sale systems.
• Existing Arizona Notary Public commission.
• Familiarity with Microsoft Office, Adobe Acrobat, or other document software.
• Sales experience and ability to identify customer needs.

Training & Professional Development

We provide structured training to help associates develop their skills and advance within the business.

Training includes:

• Customer service and retail sales.
• Domestic and international shipping procedures.
• Professional packaging techniques.
• Commercial printing and finishing equipment.
• Print production and file preparation.
• Mailbox and business services.
• Notary procedures and compliance.
• Point-of-sale systems and daily store operations.
• The UPS Store Learning Center courses and required certifications.

Employees are expected to complete assigned Learning Center courses, including required CCPA training, by their established deadlines.

Work Environment

This is an active, customer-facing retail position requiring employees to spend much of their shifts standing, walking, assisting customers, and handling packages.

The position may require lifting, carrying, and moving packages, operating retail and printing equipment, and completing other routine store duties.

Associates must follow company safety procedures, professional conduct expectations, and The UPS Store uniform and appearance standards.

What We Offer

• Competitive hourly compensation based on experience.
• Full-time and part-time employment opportunities.
• Paid training and opportunities to develop professional skills.
• Employer-paid initial Arizona Notary Public commissioning expenses.
• Experience with commercial printing and business services.
• Opportunities for increased responsibility and career development.
• A locally owned workplace where individual contributions matter.

Our Service Philosophy

At The UPS Store #8378, we’re not just processing packages. We’re helping individuals and businesses accomplish their goals.

We believe in taking ownership, finding solutions, and providing exceptional customer experiences.

Our mindset: “Yes is the answer, what is the question?”

If you’re dependable, motivated, enjoy helping people, and want to develop valuable business skills, we encourage you to apply.

Join our team and Be Unstoppable with The UPS Store!

The UPS Store #8378
32nd Street & Indian School Road
Phoenix, Arizona

The UPS Store #8378 is independently owned and operated by EVH Enterprises LLC.