Senior Manager, Employee Experience

At the San Francisco 49ers, our mission is simple but powerful: to create meaningful moments that inspire and connect. Whether it’s on the field, in the community, or behind the scenes, we’re united by the belief that the work we do has the power to bring people together and leave a lasting impact.

Success here takes more than passion; it’s about bringing your best to every challenge. We thrive by balancing priorities with precision, making thoughtful decisions in fast-paced environments, and always looking ahead to what’s next. Our team is built on core competencies that shape how we work: adaptability, integrity, collaboration, strong communication, and a relentless focus on continuous improvement. Together, these qualities fuel our ability to deliver world-class experiences for our fans, partners, and community.

If you’re excited about being part of a supportive team where you can develop your skills, share your ideas, and help make a difference, we’d love to have you join us.

Position Summary

The Senior Manager, Employee Experience leads the design and delivery of a consistent, high-quality employee experience across the organization. This role serves as a strategic partner to managers, owning employee relations, onboarding and offboarding experience, and performance management execution.

Responsibilities and Duties

• Leads onboarding and offboarding experiences, delivering first-day programming, maintaining materials, and ensuring employees have a strong, consistent high-quality entry and exit experience.
• Conducts exit interviews and analyzes feedback, identifying trends and recommending actionable improvements to improve retention and employee experience.
• Serves as primary partner to managers on employee relations matters, conducting investigations, providing guidance, and ensuring policies are applied fairly and consistently.
• Plans and executes employee engagement initiatives, including team huddles, in-season events, and other experiences that enhance culture and employee connection.
• Supports and administers performance management processes, partnering with leaders to reinforce expectations, feedback culture, and ongoing employee development.
• Manages and develops the People Operations Coordinator, providing day-to-day guidance, prioritization, and performance feedback.
• Partners with hiring managers to refine job descriptions and support hiring alignment.
• Analyzes and reports on People Operations metrics, including turnover trends, employee survey insights, and workplace/event utilization, to support informed decision-making and identify areas for improvement.
• Identifies trends in employee experience, engagement, and retention, proactively surfacing risks and opportunities to leadership.
• Generates ad hoc HR reports and insights, supporting leaders with timely, actionable, and relevant data.
• Maintains knowledge of HR best practices and employment laws, ensuring sound judgement and compliance in employee-facing decisions.
• Provides support across People Operations initiatives as needed.
• Other duties as assigned.

Required Abilities and Skills

• Experience leading investigations and managing employee relations cases.
• Ability to operate in a fast-paced, dynamic environment with competing priorities.
• Ability to coach and influence managers and leaders at multiple levels.
• Demonstrated ability to actively listen and communicate with empathy, using both verbal and nonverbal cues to understand employee needs and respond thoughtfully.
• Strong critical thinking and problem-solving skills, with the ability to assess information, evaluate situations, and determine appropriate solutions.
• Ability to build trust and credibility by delivering responsive, reliable, and people-centered support to employees, leaders, and cross-functional partners.
• Proven ability to develop strong relationships across all levels of an organization through authentic, inclusive, and engaging communication.
• Highly organized with the ability to manage multiple priorities, meet deadlines, and execute key objectives in a fast-paced environment.
• Strong time management and prioritization skills, with the ability to balance competing responsibilities while maintaining attention to detail.
• Excellent written and verbal communication skills, with the ability to convey information clearly, professionally, and with sound judgment.

Education and Experience

• At least 5-7 years’ relevant work experience; or an equivalent combination of education and experience.
• PHR or SHRM-CP certification preferred.
• Knowledge of computerized information systems and human resources applications.
• Advanced Excel, PowerPoint, and Microsoft Word skills, including the development of complex spreadsheets and presentations, and experience preparing, documenting, and presenting narrative reports and statistical analyses.
• Knowledge of current federal and California state labor and benefit laws and regulations required.
• Experience administering benefits and leave programs required.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

The employee will be sitting in a typical office environment the majority of the time and may be exposed to outdoor weather conditions.

The employee is frequently required to sit, use hands or fingers, handle or feel objects, tools, or controls and reach with hands and arms. The employee is regularly required to talk or hear. The employee is occasionally required to stand, walk and lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

This position requires the ability to work extended hours and/or weekends.

Travel

0% of travel time expected for the position.