Manager, Business Integration

Key Responsibilities Own Integration Strategy for Collections Operations Drive End-to-End Operational Improvements Partner with Operations Leadership Align Cross-Functional Stakeholders Ensure Performance-Driven Execution Lead Change Management and Adoption Support Risk and Compliance Alignment Provide Strategic Input on Tools and Capabilities Identify Risks and Remove Barriers Qualifications Bachelor’s degree in Business, Finance, or related field Strong understanding of collections operations (call center environment, delinquency buckets, agent workflows) Experience working with call center technologies (dialers, IVR, CRM systems like Salesforce, AWS/Amazon Connect preferred) Excellent organizational and project management skills; ability to manage multiple initiatives at once Strong analytical and problem-solving skills with attention to detail Ability to translate operational needs into technical requirements Strong communication and stakeholder management skills Experience working in cross-functional environments (Operations, Risk, Compliance, IT) Preferred: Experience supporting collections transformations (dialer migrations, system implementations, or workflow redesign) Preferred: Familiarity with Agile or product-based delivery models Preferred: Experience in regulated financial services environments Preferred: Background in business integration, business analysis, or operations strategy within collections Benefits Competitive base salaries Bonus incentives Generous PTO, Floating Holidays and 12 Federal Holidays observed Support for financial‑well‑being and retirement 401(k) with employer match Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more Employer paid short‑term/long‑term disability and basic life insurance Flexible hybrid working arrangements Paid parental leave and adoption reimbursement programs Free access to on‑site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives Tuition Reimbursement and Family Scholarship Programs Career development and training opportunities Equal Employment Opportunity Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. The Americans with Disabilities Act Of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call View phone number on click.appcast.io and choose option 9. #J-18808-Ljbffr Sallie Mae Bank