Service Account Manager

Qualifications:

• Possess strong understanding of mechanical systems design and installation
  


• Self-motivated, detail-oriented and flexible to accommodate changes
  


• Possess excellent written and oral communication skills
  


• Ability to handle and manage a variety of tasks
  


• Possess computer knowledge that includes but is not limited to MS Office Suite with the ability to learn new software
  


• Ability to build and cultivate strong relationships with new and existing customers, providing unmatched customer service
  


• Establish and execute personal, team and sales goals
  

Job Functions:

• Seek out new sales opportunities by building relationships, networking, and marketing to new and existing customers


• Cultivate strong customer relationships, resolving issues and concerns in a timely manner


• Estimate mechanical projects


• Collaborate with field employees, project manager peers, customers, and engineers to determine customer needs and project scope


• Gather pricing on labor, parts, equipment, and subcontractors as project requires


• Submit clear and concise estimates to customers detailing pricing and scope; Follow up on unapproved estimates to determine if scope or pricing changes are warranted


• Manage mechanical projects once estimates have been approved


• Order parts and materials, communicate schedules and scope to subcontractors, schedule manpower, communicate scheduling and completion timelines to customers


• Communicate project scope, labor and timelines to field team


• Monitor labor, material, and subcontractor costs to ensure profit margin goals are achieved


• Provide change orders to customers when scope is adjusted


• Collaborate with accounts receivable to ensure timely billing and payment on projects


• Develop and maintain relationships with vendors and subcontractors on pricing, ordering, project scheduling, and customer concerns

Certificates/Licenses/Education:

• College degree preferred and/or 5-10 years of experience in the Mechanical/HVAC/Plumbing (or related) industries