IT Program Manager

Job TitleProvides leadership for those involved in the development, design, and optimization of one or more information technology and systems functions supporting company business processes and technical information systems platforms.Responsibilities:Track, monitor, and validate that any observations have been effectively remediated.Understand the various company policies and apply them to the analytics and investigations.Advise and consult with Process Owners on identifying risks and controls & identifying root causes.Who You'll Work WithCisco is redefining its platforms to lead the future generation of cloud-native and multi-cloud services. This role offers a superb opportunity to transform how infrastructure platforms are developed and run with full software automation. This team is responsible for providing governance, stability, and integrity to the Cisco owned Salesforce Organizations, and at the same time, highly available with self-healing, full lifecycle monitoring and strong management acuity.Who You AreMinimum RequirementsBachelors plus 15+ years of related experienceExperience using Salesforce CRM and related Salesforce products.Experience in Salesforce administration and release managementExperience in Jira Cloud and Jira Align and other cloud technologies such as Copado, UI Path, GitHub et.al.Strong Experience in agile delivery modelMust be hands-on, with "roll up your sleeves" attitude to drive program success.Ability to drive continuous improvements and operational excellence.A sharp problem solver who sees deeply into business challenges and has an uncanny sense of how to meet them.Subject matter expert in global IT processes, services and policies, and ability to apply this knowledge to developing new techniques and standards within the organizationIdentify process improvement opportunities from testing and prepare recommendations; assist in assessing the impact of the gap on business and finance processes.Why Cisco?#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses.Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, ambitious steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!