Service Coordinator

Service Coordinator

Service Coordinator positions offered by Accelleron US Inc. (Deer Park, TX). Assist with the service order process in a timely manner from quotation to invoicing and cash collection. Coordinate, plan, schedule, and implement all service jobs with necessary resources, spare parts, and logistics for site. Assist with customer requirements and customer inquiries. Ensure fulfillment of contractual obligations and business requirements. Ensure the required quality is delivered and the health, safety, and environmental issues are completely managed. Review the scope of work and ensure that all parties fulfil their contractual obligations, particularly in regard to claims and changes. Responsible for all required reporting and documentation, ensuring that all necessary data has been registered in a timely manner in the system. Coordinate activities with other business units and teams to harmonize service activities and maximize service sales at every opportunity. Ensure the transfer of service findings to the product and system local business units for the improvement of their offerings.

Minimum Requirements:

• Requires 5 years of experience performing a technical role supporting industrial turbocharging systems, including direct interaction with customers to diagnose and resolve equipment issues.
• Must have 5 years of experience in each of the following:
  • Performing service coordination or project management in the powerplant or marine industry, including planning, scheduling, and supporting all service activities, ensuring appropriate allocation of personnel, spare parts, and logistical support to meet site requirements efficiently
  • Guiding teams to perform rotor balancing, including the calibration, operation, and troubleshooting of balancing machines to ensure equipment performance and compliance with engineering specifications
  • Performing LMRA reviews detailing lifting and rigging operations in complex work environments, including oversight of multiple crews and adherence to safety standards and technical procedures
  • Utilizing Enterprise Resource Planning (ERP) systems to document work orders, manage inventory, and coordinate field service activities
  • Collaborating with business units and service teams to align service activities, optimize resource utilization, and identify opportunities to increase service sales.
  • Overseeing end-to-end service order lifecycle, from quotation through invoicing and cash collection, ensuring timely and accurate processing
  • Performing turbocharger field service and providing technical assistance on products related to engine performance, efficiency, and reduced emissions
• Must be willing to travel domestically and internationally up to 5% of working time, including weekends and holidays
• Experience may be, but need not be, acquired concurrently.