IT Technician

$70k - $75k

Full-time

TRS Staffing Solutions

Job Title: IT Support Technician

Location: Anderson, SC 29625

Shift: days Mon-Fri 7:30a-4:30p with OT as needed

Salary: $70-75k

Reports to: IT Manager

Status of Hire: full-time, direct hire

Industry: automotive manufacturing

Responsibilities:
Manage hardware and software incidents and requests from end users
Able to address level 1 (call management) level 2 (resolution with procedure) or level 3 (depending on skills) help desk tickets and work off a ticketing system
Setup of new user workstations, perform hardware and software updates, upgrades, and renew PCs
Incident and request management

Collect end users incidents and requests
Solve issues and answer requests
Manage Level 1 support (solve issues using experience, procedures and trainings)
Manage Level 2 support (problems not documented) and document solutions
Reassign to the right person if necessary
Answer user questions
Deploy best practices
Report on monthly basis
Hardware inventory management

Keep accurate inventory of IT assets (office, production hardware)
Plan renewal of hardware & replace obsolete equipment
Reconfigure hardware equipment depending on users' needs
Communication to users

Communicate to the users the IT assets' rules of use and the local IT organization to support the assets
Participate to awareness sessions with users (information security, IT tips...)

Requirements:
2 years' experience as an IT Support Technician in a production environment providing hardware and software support, maintenance
Associates degree in Information Technology, Networking, or similar specialty preferred

Apply

Vacancy posted 6 hours ago

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