Clinical Services Representative II

Overview New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS), takes an integrated approach to educating students, providing clinical care, and conducting research with the goal of improving human health. RBHS includes eight schools, a behavioral health network, and five centers that focus on cancer treatment, neuroscience, advanced biotechnology, environmental and occupational health, and health care policy. Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. Responsibilities Answers the telephone with a pleasant demeanor, always identifying self and location. Performs financial functions such as scheduling, pre‑registration, recording patient arrival, administering financial and HIPAA paperwork, obtaining necessary signatures, receiving referral and pre‑certification numbers, and performing online insurance verification. Advises patients regarding preparation of necessary forms and counseling on paperwork requirements. Maintains computer databases, entering changes in demographic, insurance, and other information as required. Collects co‑pays and posts them in the financial system; administers receipts and prepares necessary paperwork for later reconciliation of batch transactions. Processes, researches, and answers routine patient billing inquiries promptly; refers more complex inquiries to the appropriate individual or area in accordance with established policies and procedures. Qualifications Two (2) years of progressively responsible clerical experience, preferably in a physician office or other medical setting. Prior experience accessing and retrieving information from computer databases. Ability to understand and follow oral and written instructions. Strong oral and written communication skills. Ability to work in a stressful environment while maintaining a professional demeanor and customer‑service orientation. Preferred Qualifications Familiarity with billing and collections software. Prior experience in billing and collections or other business‑oriented processes. Familiarity with medical terminology. Benefits Medical, prescription drug, and dental coverage. Paid vacation, holidays, and various leave programs. Competitive retirement benefits, including defined contribution plans and voluntary tax‑deferred savings options. Employee and dependent educational benefits (when applicable). Life insurance coverage. Employee discount programs. Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non‑Discrimination Statement at the following web address: #J-18808-Ljbffr