Patient Service Associates-Duke Primary Care-Apex

Patient Service Associate – Duke Primary Care – Apex Location: Durham, NC, 27710 Hours: 8am – 5pm, Monday – Friday $2,500 commitment bonus for eligible candidates. Responsibilities Prepare for clinic visits by reviewing next day patients and completing prep activities: Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office charts, medical records, reports, petty cash and collections bag. File history sheets, ancillary reports and all other required patient record documentation. Return medical records. Attach HIPAA/Medicare documents to encounter forms. Check-in patient upon arrival in the practice: Identify correct patient in Maestro Care. Verify patient demographic data. Edit Maestro Care as needed. Accurately identify the appropriate account for patient visit. Present and educate patients on required forms and obtain signature as required by policy and procedure. Complete all Maestro Care check‑in files and manage alerts. Collect and post co‑payments and balances on accounts due. Imprint all patient‑specific chart documents and requisition/transmittal documents. Copy, file and distribute insurance cards as indicated by procedure. Coordinate all labs/procedures as requested. Maintain private physician office charts. Investigate and account for missing encounter forms. Audit encounter forms for completeness and accuracy before batching. Batches encounter forms or charge posting in Maestro Care. Schedule tests and procedures: Complete and distribute ancillary service requisitions. Explain billing to patients according to PRMO credit and collection policies: Determine the amount of cash to be collected based on insurance plan. Check‑out patients: Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures. Answer telephone, take and deliver messages to physicians, nurses and others: Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards. Qualifications Education Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education. Experience Minimum of one year of experience in directly communicating and providing service to patients or the public; preferably in a healthcare‑related field. Experience in effectively coordinating multiple tasks or activities. Degrees, Licensure, and/or Certification N/A Knowledge, Skills, and Abilities Basic PC and data entry skills. Knowledge of medical terminology and telephone etiquette. Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. Must be able to apply specific departmental policies, rules, and regulations relating to verifying patient information, collecting payments and maintaining records and forms. EEO Statement Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo. Nearest Major Market: Durham Nearest Secondary Market: Raleigh #J-18808-Ljbffr