Patient Access & Care Concierge - High-Volume Call Center

Location: BROOKLYN HEIGHTS Biweekly Hours: 80.00 Shift: 10:30a-7p, Monday-Friday (Training Hours: 8:00-4:30, Monday-Friday) The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County's safety-net health system operates four hospitals, four emergency departments and more than 20 health centers. Summary: Enrolls, registers, addresses general inquiries, and schedules appointments for patients into The MetroHealth System (MHS). Provides general virtual-based support to MyChart users. Assesses calls accurately in order to navigate patient related issues to MHS clinics or escalates to Nurse Triage team. Upholds the mission, vision, values, and customer service standards of The MetroHealth System. Call Center, High Volume Call Center, Patient Registration, Patient Access, Contact Center Qualifications High School Diploma or passage of a high school equivalency exam. Meets one of the following: 1 year of experience with any of the following: call center support, patient registration, scheduling, assisting health care professionals and patients, and/or utilizing phones and computers to perform customer service duties in a high-volume environment, OR, Associate's degree in a healthcare or business-related field will be considered in lieu of experience. Customer-centric mentality with strong customer service experience. Effective written, verbal, and interpersonal communication skills. Ability to communicate with a variety of individuals and disciplines. Solid organizational skills. Ability to work independently and within a structured environment with a high degree of flexibility. Demonstrated PC proficiency, including the ability to enter data into a PC while talking on the phone. Preferred Fluency in writing, speaking, and interpreting both English and Spanish. Proficient knowledge of medical terminology. Knowledge of the Microsoft Office Suite of software, including Excel, Word, and PowerPoint. Knowledge of EPIC. Experience in sales. Physical Requirements May sit, stand, stoop, bend, and ambulate intermittently during the day. May need to sit or stand for extended periods. See in the normal visual range with or without correction. Hear in the normal audio range with or without correction, including hearing clearly via a phone headset. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Ability to communicate in face-to-face, phone, email, and other communications. Ability to see computer monitor and departmental documents. #J-18808-Ljbffr MetroHealth Nurse-Family Partnership