Field Service Technician II

Company Description At Quadient , we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future‑focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Job Description The Field Technician II will be responsible for installing, servicing, and upgrading equipment at customer locations. This role involves diagnosing technical issues, troubleshooting problems, and ensuring the effective functioning of equipment and controls. Additionally, the Field Technician II will provide training and guidance to customers, configure hardware and embedded software components, and perform routine maintenance on technology equipment. Reporting directly to the Field Service Manager this role is responsible for: Install, service or upgrade equipment onsite at customer locations Diagnose general technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls Provide training and guidance to customers on the proper operation and maintenance of products Configuring hardware and embedded software components after installation Performing routine maintenance on technology equipment Testing equipment to troubleshoot the issues Keep clients apprised of progress during maintenance or a down system situation Maintaining all tools and equipment used during service calls Teaching customers how to use the equipment properly Managing the stock of replacement parts and equipment Willingness to travel to customer sites frequently, up to 100% Valid driver's license, with a clean driving record Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions Advanced configuring and servicing hardware and software business applications Products Assignment Small/Medium/Large Mailing Systems Small/Medium/Large Document Systems Parcel Lockers Addressing Systems Small/Medium/Large Shipping/Accounting/Tracking Software Qualifications High School Diploma/GED or equivalent work experience 1+ years of experience in Customer Service or equivalent experience, preferred 1+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred Ability in reading technical diagrams, manuals, and schematics Troubleshooting and repairing both hardware and electronic components, preferred Proficiency in reading technical diagrams, manuals, and schematics, preferred 3+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred Ability to diagnose and repair base level equipment Able to communicate effectively with customers, sales, and technology teams Experience with Mail-related equipment, or parcel lockers a plus Strong attention to detail and follow‑up skills with the ability to identify and resolve problems Ability to problem solve and operate independently General organizational skills with the ability to multi‑task and adapt as priorities change Ability to diagnose and repair mid level equipment Diagnose advanced technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls Strong organizational skills with the ability to multi‑task and adapt as priorities change Can lift or move 50 lbs with or without accommodation. Within OSHA guidelines Ability to mentor/train junior technicians Typical Business Title(s) Field Service Technician Definition: Performs client‑site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, Provides technical support to customers on operational or maintenance aspects of system equipment. Diagnoses mechanical, hardware, software, and systems failures using established procedures. Determines most cost‑effective repair/resolution to minimize customer downtime. Is an entry‑level position and may require basic knowledge of job procedures and tools, technical education is not necessarily required. May require the following proficiency: Problems are typically of a routine nature but may at times require interpretation or deviation from standard procedures Work is closely supervised Communicates information that requires little explanation or interpretation For the USA: typically non‑exempt position Rewards & Benefits Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. Caring for Wellbeing: Access our complimentary employee assistance program for mental health support. Quadient is an Equal Employment Opportunity Employer. We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. #J-18808-Ljbffr