General Manager

Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line. Responsibilities You serve as a role model for customer-first behaviors according to company standards. Building a team of customer-focused employees through coaching and performance management. Responsible for ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction. Ensure all store physical property is in good working condition. Directing and managing store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling. Achieving business plan objectives and profitability according to store operating plan and established financial goals. Demonstrating safety consciousness and promoting store safety. Maintain a high level of store sanitation and cleanliness. Handle any customer complaints/concerns in a timely and professional manner. Requirements 4+ years’ experience in QSR or retail environment in a management capacity required. Must be at least 21 years of age. High school or GED. Ability to work all necessary work schedules, including holidays and weekends. Effective communication skills, both written and verbal. Has a steadfast commitment to nurture an equitable, unbiased culture where employees are empowered to showcase their originality. Travel Requirements: 0-10%. Must be authorized to work in the US without sponsorship. Physical Demands and Working Conditions The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Exposure to internal and external environmental conditions. Shop – fluctuating temperatures and noise levels. Exposure to known allergens including but not limited to nuts. Adherence to dress code policy applicable to role. Noise of a production and/or processing area. Benefits Weekly Pay. Career opportunities – we are growing! Comprehensive benefits (medical, vision, and dental insurance). Employee discount program. 401K plan. PTO. Company events. Education Reimbursement. Adoption Assistance. Life Insurance. FSA/HSA Plans. Pet Insurance. Krispy Kreme is an Equal Opportunity Employer: At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our employees to bring their bold authentic self to work regardless of their religion, gender identity and expression, sexual orientation, or disability. *The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process. #J-18808-Ljbffr