Reservations Supervisor

Position Summary The Reservations Supervisor oversees the day‑to‑day operations of the Reservations Department, ensuring accuracy in bookings, adherence to brand standards, and delivery of exceptional guest service. This role supports the hotel’s revenue objectives by maximizing room sales, coaching the reservations team, maintaining strong relationships with internal departments and external partners, and ensuring all reservations processes operate efficiently and in alignment with Hyatt standards. Responsibilities & Duties Respond promptly and professionally to reservation inquiries via phone, email, and internal systems. Manage guest emails and shared reservation email inbox. Accurately identify guest needs and communicate special requests to appropriate departments. Promote packages, offers, and upsell opportunities to enhance guest experience and maximize revenue. Manage group blocks, rooming lists, and individual reservations associated with groups. Monitor online travel agency (OTA) reservations and ensure accurate processing. Manage extranet maintenance and guest messaging. Review arrivals daily to ensure guest preferences are honored. Review and process travel agent commissions. Oversee daily administrative tasks including daily reports and reservation audits. Ensure smooth coordination between Reservations, Sales, Front Office, and other departments. Take on additional projects and tasks as needed to assist with VIP, Front Office, Revenue Management, Sales, and Events. Qualifications Proficient in servicing guest requests through Hyatt systems. Knowledge of Opera, Reserve, Revinate preferred. Sales skills mandatory. Strong telecommunication skills preferred. Ability to communicate in multiple languages, even if using translation services. Ability to manage phone calls and reservation tasks concurrently. Benefits Free room nights, discounted and friends & family room rates. Medical, dental, and vision insurance with only a 30‑day waiting period. 401(k) with company match. Free parking. Generous paid time off. Paid family bonding time and adoption assistance. Tuition reimbursement. Employee stock purchase plan. Discounts at various retailers (Apple, AT&T, Verizon, Headspace, and many more). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr Andaz