Partner Now Assist Program Manager/AUSTIN, TX ( Remote )-2 Months Contract

Partner Now Assist Program Manager (Remote)

Location: Austin, TX

Duration: 2 months

This is a remote position.

Duties:

Overview: We are looking for a highly motivated program manager to support our growing Global Partnerships & Channels (GPC) Partner Success Team in efforts to accelerate the scale the success of our partner ecosystem. You will be joining a fast-paced, high-growth organization that is delivering against one of ServiceNow biggest priorities Generative AI. Key responsibilities include:

• Overseeing the status and operations of customer adoption engagements and establishing a centralized process for cross-functional teams on partner-led engagements
• Orchestrating program execution, coordinating resources and deliverables across multiple workstreams and managing cross functional stakeholders
• Developing and reporting key metrics around partner engagement with accounts that have purchased and implemented Now Assist
• Creating presentations, playbooks, and other deliverables that summarize key findings, recommendations, and go-forward strategy
• Building processes, templates, training artifacts, internal KBs, and SOPs for program execution and reporting for internal operational stakeholders
• Executing change management initiatives to ensure successful cross-organizational adoption of new processes
• Developing and implementing processes for capturing feedback, learnings, and enhancements identified during customer engagements

Hiring Manager Notes:

• Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role? The ability to communicate and work collaboratively with a variety of teams and personalities is essential. Experience working in Partner Ecosystem (understanding partner GTM and process)
• Does this position have the opportunity to extend beyond the initial contract or convert to FTE? TBD. Likely update prior to EoY.
• What is the work schedule for this position? 40 hours typical working days (8am-5pm)
• What will the interview process look like? Interview with me and potentially 1 other person on the team

Skills:

• 5+ years of professional experience in program management or strategic operations is required
• The ability to communicate and work collaboratively with a variety of teams and personalities is essential
• Demonstrated track record as a strategic thinker able to work in the details and grasp the 'big picture'
• Energetic self-starter with a proven track record for getting things done in a high-growth environment
• Focused on results, and able to identify the few key things that matter and drive action to see improvements