LF Customer Service Representative

Under the direction and supervision of the Customer Services Supervisor, the part-time Customer Service Representative will provide quality customer service, register participants, serve as receptionist/greeter for visitors to the Lakeview Fitness Center, and perform miscellaneous clerical duties.

REPORTS TO : Customer Service Supervisor


QUALIFICATIONS

Must be at least 16 years of age. Requires strong people and customer service skills and the ability to communicate effectively with the staff and public. Good math skills, the ability to follow through on detailed work, and solid computer and keyboard skills required. Previous cash handling and customer service experience preferred. The successful candidate must be able to project a professional appearance. Must have a CPR/AED certification or be willing to complete CPR/AED training within the first 60 days of employment.

ESSENTIAL JOB FUNCTIONS

• Promptly greet guests in a pleasant and friendly manner.
• Provide excellent customer service to all customers. Maintain a professional, diplomatic, and friendly relationship with customers.
• Check in members and guests, collect daily fees.
• Register customers for membership passes, programs, and events using registration software. Renew memberships and process key fobs.
• Review daily facility activities and upcoming events; be familiar with current programs.
• Accept payments, process transactions and receipts. Prepare daily deposit worksheet.
• Comply with all cash handling procedures.
• Comply with the District's dress code by coming to work in clean, presentable clothing and wearing an employee name tag
• Answer phone calls and handle appropriately.
• Answer questions about the organization, its facilities and programs. Promote Park District programs and services.
• Use email to communicate with customers and staff.
• Maintains the cleanliness and organization of the front desk.
• May be scheduled during early mornings, evenings, holidays, weekends and during times of registration peak demand.
• Provide tours of facility as needed.
• Attend staff meetings as scheduled.
• Completes light facility cleaning, including wiping down fitness equipment, as directed.
• Performs periodic pool safety checks and chemical readings as trained.
• Racks weight equipment, as needed.
• Perform a variety of clerical functions such as filing, making copies, sorting mail, and stocking literature wall with brochures and pamphlets. File paperwork and assist in maintaining records. Type simple tasks and material as assigned.
• Perform opening and closing duties of the facility as needed.
• Assist with special events.
• Act as "Manager on Duty" when a Supervisor or Customer Service Representative - Lead is not present during nights and weekend shifts. Manager on Duty responsibilities include: resolving customer concerns, resolving incidents and processing incident and accident reports as necessary, contacting appropriate personnel for emergencies, monitoring facility by periodic building walk-throughs, general awareness of, and responsiveness to, facility and program needs at all times.
• Perform related duties as required by management to meet the needs of the District and the customer.

SAFETY AND RISK MANAGEMENT

• Maintains a working knowledge of all general agency and departmental specific safety rules.
• Uses material handling equipment or staff assistance when lifting and or moving objects 25 pounds or less.
• Reports any work related or patron injuries to supervisor promptly.
• Attends required safety program and in service education meetings.
• Corrects unsafe conditions and/or reports them to supervisor.

PSYCHOLOGICAL CONSIDERATIONS

• Must exhibit good problem solving ability and good judgment in keeping with the mission of the Park District.
• Must resolve problems as they arise and be able to reprioritize as needed.
• Must be able to build relationships with the public, customers, internal supervisors and staff, and external vendors and providers to ensure smooth running operations.

PHYSIOLOGICAL CONSIDERATIONS

• Frequent walking, standing, stooping and lifting are required.

ENVIRONMENTAL CONSIDERATIONS

• Employee general work area is indoors, in a smoke free, open office environment with controlled temperature and fluorescent lighting.

COGNITIVE CONSIDERATIONS

• Employee must have the ability to communicate in English, both verbally and in writing.
• Employee must possess time management and organizational skills to effectively perform his/her job.
• Employee must demonstrate good customer service skills with the ability to problem solve resident or participant complaints
• Employee must have the ability to make judgments with respect to confidentiality of information and problem solving.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements and working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change; e.g., emergencies, deadlines, personnel changes, workload and technological development, etc.

Must be at least 16 years of age. Requires strong people and customer service skills and the ability to communicate effectively with the staff and public. Good math skills, the ability to follow through on detailed work, and solid computer and keyboard skills required. Previous cash handling and customer service experience preferred. The successful candidate must be able to project a professional appearance. Must have a CPR/AED certification or be willing to complete CPR/AED training within the first 60 days of employment.