Shift Lead

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Paid time off
• Training & development

Retail Shift Lead (Full-Time) Buff City Soap is on a mission to create fresh, handmade products that are free of harsh ingredients and full of nourishing plant-based goodness. Unlike traditional retailers, we don't just sell our products—we make them right in our Makery every day.

We're looking for a motivated, results-driven Shift Lead who can confidently lead a team, deliver exceptional guest experiences, and drive sales. This is a hands-on leadership role that requires someone who can take charge, coach team members, maintain operational standards, and ensure daily goals are met.

What You'll Do

Lead the Team

• Serve as a leader on duty during assigned shifts.
• Open and close the store, including balancing and closing cash drawers.
• Delegate tasks and ensure all daily responsibilities are completed.
• Coach, motivate, and support team members throughout the shift.
• Hold the team accountable to company standards, procedures, and sales goals.
• Lead by example in attitude, work ethic, guest service, and sales performance.

Drive Sales & Guest Experience

• Create an exceptional, guest-focused shopping experience.
• Greet and engage every guest upon arrival.
• Make relevant product recommendations based on guest needs.
• Confidently ask for the sale and help the team meet and exceed sales goals.
• Handle guest concerns professionally and effectively.

Operations & Production

• Assist with daily production of handmade products while maintaining a high level of quality.
• Ability to multitask in a fast-paced environment, balancing production responsibilities while assisting guests and supporting team members.
• Maintain appropriate inventory levels of raw materials, supplies, and finished products.
• Ensure all final products meet company quality standards.
• Follow all safety, sanitation, and cleanliness requirements.
• Assist with maintaining cleanliness throughout both the retail and production areas of the Makery.
• Support inventory management, reporting, and daily operational tasks.

What We're Looking For

• Previous leadership, keyholder, team lead, training, or supervisory experience preferred.
• Strong communication and guest service skills.
• Ability to lead a team independently and make sound decisions.
• Comfortable working in a sales-driven environment and achieving goals.
• Basic computer skills and ability to learn company systems.
• Strong organizational and time management skills.
• Responsible, dependable, and trustworthy with cash handling responsibilities.
• Ability to work cohesively with a team in an upbeat, fast-paced environment while following company policies and procedures.
• Ability to work nights, weekends, and holidays as needed.

Physical Requirements
This is an active role that involves both retail and production responsibilities.

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 50 pounds repeatedly.
• Comfortable working around various scents and fragrances.
• Ability to bend, reach, stoop, kneel, climb, and perform repetitive motions.
• Ability to assist with cleaning duties including sweeping, mopping, scrubbing, and general Makery maintenance.

Benefits

• Growth and advancement opportunities
• Flexible scheduling
• Medical, Dental, Vision, Life, STD, LTD, HSA, Critical Illness & Accident Insurance (Full-Time Team Members)
• Paid Time Off (Full-Time Team Members)
• Employee discounts
• Anniversary recognition and gifts
• Team contests and performance incentives

If you enjoy leading from the front, motivating a team, engaging with guests, and thriving in a fast-paced environment, we'd love to hear from you.