Customer Service Representative
$21 per hourSystem One Holdings, LLC
Customer Service Representative
Location: Milwaukee, Wisconsin
Type: Contract To Hire
Compensation: $21/Hour
Contractor Work Model: Onsite
Hours: 8a-5p, M-F
Overview
We're seeking a customer-focused professional to support participants, property owners, and managers within the Housing Choice Voucher Program. This role is perfect for someone who enjoys helping others, solving problems, and making a meaningful impact in their community. You'll thrive here if you're organized, empathetic, and great at communicating in a fast-paced, service-driven environment.
Responsibilities
- Provide detailed explanations to clients regarding annual and interim recertifications, transfers, inspections, abatements, and other program activities.
- Notify internal teams when recertification appointments need to be scheduled.
- Guide voucher holders through the recertification process, outlining required documentation and next steps.
- Assist applicants with understanding their status in the intake process.
- Handle inquiries related to landlord/tenant issues and take appropriate steps toward resolution.
- Explain rent calculation processes and help clients understand how their specific rent amounts were determined.
- Respond to property owners and managers regarding rent reasonableness, rent adjustments, and related policies.
- Clearly communicate reasons for Housing Assistance Payment (HAP) contract terminations and advise on steps needed for reinstatement.
- Enter case notes and relevant data into internal systems accurately and promptly.
- Redirect non-program-related inquiries to the appropriate department or resource.
- Perform other duties as assigned by the Supervisor.
Qualifications
- Bilingual in Spanish (highly preferred).
- High school diploma or GED required; some college or technical coursework preferred.
- Minimum of one year of customer service experience required.
- Experience in a high-volume inbound call center or customer service environment preferred.
- Strong communication, problem-solving, and multitasking skills.
- Ability to remain calm, patient, and professional when working with a demanding client population.
- Passion for helping people and contributing to housing stability within the community.
Vacancy posted 2 days ago
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