Acute Care Tech - Clinical Decision Unit

Acute Care Tech II Observation Unit

Location: Bethesda North Hospital 10500 Montgomery Rd, Montgomery, OH 45242

Job Type: Part Time - Days

About TriHealth & This Role

TriHealth is committed to fostering a culture where every team member is heard, supported, and empowered to provide exceptional care. As an Acute Care Tech II in the Observation Unit, you will support nurses and clinical staff in delivering high?quality, compassionate care to patients with high?acuity needs. Your work ensures safe, efficient operations and contributes directly to patient outcomes and the overall care experience.

Why You'll Love Working Here

• Supportive, team ? centered culture built on communication, compassion, and respect.
• Hands ? on experience in a high ? acuity MSICU setting that strengthens clinical skills.
• Opportunities to expand competency in emergency response and advanced care tasks.
• Leadership that promotes professional growth and continuous learning.
• Comprehensive TriHealth benefits, wellness programs, and career support.

Key Responsibilities

• Perform and document basic patient care tasks under RN supervision while maintaining required competencies.
• Assist with patient flow and communication using multi ? line phones, call systems, and telecommunication devices.
• Maintain a clean, safe care environment; identify and report safety hazards and complete required safety event reports.
• Initiate emergency calls, including Code Blue, Fire, Special Alert, and Rapid Response per hospital protocol.
• Support documentation, medical record maintenance, and computer downtime procedures per TriHealth standards.
• Communicate respectfully with patients, families, and healthcare team members, escalating concerns as needed.
• Ensure equipment and supplies are available, functional, and properly maintained.

Qualifications

Required

• Minimum 2 years of high school education.
• Age 17 with work permit.
• Basic Life Support (BLS) for Healthcare Providers certification.
• Reading and math proficiency appropriate for role.
• Experience with multi ? line phones, call systems, and pagers.

Preferred

• Experience with clinical computer applications or hospital support systems.
• Prior experience in patient care or hospital support environment.

Schedule & Work Location

• FTE: Part Time - 24 hrs/week
• Shift: Days
• Hospital: Bethesda North Hospital - Clinical Decsion Unit
• On ? site inpatient role

Benefits Snapshot

TriHealth offers a comprehensive benefits suite including medical, dental, vision, retirement contributions, paid time off, tuition assistance, and wellness resources.

Learn more:

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...

Welcome everyone by making eye contact, greeting with a smile, and saying "hello"

Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist

Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met

Offer patients and guests priority when waiting (lines, elevators)

Work on improving quality, safety, and service

Respect: ALWAYS...

Respect cultural and spiritual differences and honor individual preferences.

Respect everyone's opinion and contribution, regardless of title/role.

Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

Value the time of others by striving to be on time, prepared and actively participating.

Pick up trash, ensuring the physical environment is clean and safe.

Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

Acknowledge wins and frequently thank team members and others for contributions.

Show courtesy and compassion with customers, team members and the community

Keywords

Acute Care Tech, ACT II, Patient Care Technician, Observation Unit, CDU Support, Hospital Technician, TriHealth, Good Samaritan Hospital